Cozy EarthReviews of cozyearth.com

Taking 3 weeks for a refund. Wouldn't honor price adjustment for an order placed less than 24 hrs prior. So I had to place another order which was $175 less than the original AND pay the restocking fee for the higher order. Not very earth friendly if you ask me. Fitted sheet already pilling and shedding after 2 weeks of use. Very slow to respond to email and chat hardly ever online.

I ordered a pajama set on 12/11/25 from Cozy Earth website. It was shipped but lost by Amazon Shipping. I am not a complainer but Cozy Earth's Customer Service was awful. This was a Christmas gift for my wife. Even after I contacted Amazon who told me it was lost, Customer Service told me I had to wait to get a refund. I will never shop from Cozy Earth again. I compare their Customer Service to Bombas, who I placed an order with as well. There was a hiccup in delivery from them, they sent me a free pair!

Received defective towels and was told new ones would be sent. It is now almost a month later and there has been nothing resent. I have reached out and keep being told return was received on November 29th and it is under review. Today is December 24th with no communication from the company.

I ordered a shirt in large, which is my normal size, and it was way too big. I returned it and asked for a refund. It took two weeks and two phone calls after they received the shirt back for me to receive my refund. Their tracking never showed that they received the item (but when I called they confirmed that they did). And they charged a $11.99 restocking fee. I have never had a clothing company charge a restocking fee. All in all, a bad experience and I will not order from Cozy Earth again.

I was a loyal customer for several years, really appreciating the quality and softness of their clothing, bedding, and towels; however, as they have moved away from their core competency, I found a clothing set I did not like (it was so uncomfortable). As a long-term customer, I remembered the days when they offered no-risk free returns, but apparently, they dropped that policy earlier this year. I had purchased the item for $109.53. So, I entered the return process which gave me 3 options: 1) store credit of $109 (yes, only $109), 2) refund for $97.01 which docked an $11.99 processing fee off of a basis less than what I paid, and 3) shopping spree of over $200 (which represented the non-sale price of the items I purchased). Considering I lost money with the first 2 options, I went with #3, even though it was difficult to find items that I didn't already have but knew I would like. After putting things into my cart to exceed the value, I tried to to check out and 2 things happened. First, the items were advertised to me at their sale price but upon checkout went to their full price. While misleading, I could understand it since my shopping spree amount was for the full price. However, it also said I only had $109 to spend at this point! Customer service was useless, never fully understanding the technical "glitch" I was describing. They also could not explain why the original price paid less the $11.99 processing fee ended up at $97.01 when it should have been $97.54. I finally cut my losses, and requested a refund, vowing never to patronize them again. Other reviews called their behaviors suspicious and I doubted them until this poor experience. Then to make matters worse, they only refunded $97 to me, stealing yet another penny! Just imagine how much these fees and pennies add up for them...

Cozy Earth added a $7.14 optional package protection charge to my bill with out asking for my approval. I did not notice it until my package arrived. These hidden charges should not be legal and I believe they are not legal is some states.

I ordered some items from Cozy Earth and one of the items I had ordered was missing from the package. I called them at first and the wait time was 46 minutes so then I did a chat. The chat bit told me that there wasn’t another package being shipped to me (I thought maybe separate shipping) and to wait two days before reaching out again. So I did and called and got an AI thing and she said she would send me an email to start my “claim” of the missing item. They would not ship me a new item and would not refund my money until I filed a claim. I have called and chatted and emailed and I NEVER got the email to file a claim. This is THE WORST CUSTOMER SERVICE EVER. I WILL NEVER ORDER ANYTHING FROM COZY EARTH AGAIN AND WILL NOT RECOMMEND IT. in fact I will contact the people that advertise for it and let them know they are promotions a HORRIBLE company!!

I’m starting to think this isn’t even a legitimate company. I’ve reached out multiple times about my order. It said it shipped 3+ weeks ago but still shows it’s in “pre-transit”. I reached out to their customer service team multiple times and they are unwilling to help me figure out what’s going on and they have not even responded to my last two emails.