Cozy EarthReviews of cozyearth.com

Shady shady!! In my 40 something years I’ve never encountered a company like this. I ordered pajamas and returned them. They were not great. I never once saw a restocking fee or that I had to pay for shipping. After weeks of asking where my refund was. They finally refunded me after I pointed out that my return arrived back to them well past the 14 day period they promise. It was to my surprise that it was $20 less than what I paid. When I asked why they initially said they added a discount to my refund… made no sense to me so I called and then was told I was charged for a restocking fee and shipping. The restocking fee was at least $11. Is this 1998? Who charges a restocking fee for a pair of pajamas?! Needless to say I would never order from them again and will let everyone know about how shady they are

Received the ribbed terry bath robe from Cozy Earth. It looks like someone’s old and beaten up robe. It had pulls in multiple areas, one pocket was ripped halfway down one side and the belt even had a hole! They offered a credit - why would anyone want to buy anything else from a company with such horrible quality control?!

My husband ordered me a $200 double bubble king size blanket. Looks like a gigantic, old used stuff animal.. I prefer my $20 throw. The fact that he paid so much for this monstrosity truly makes me hate it.

This company is completely incompetent with ZERO ability to respond to any problems (which they created), ZERO customer service, ZERO human beings available who you can communicate with to resolve their error, and ZERO ability to do what they promise. I tried placing an order over $1,000 and when I tried to get them to respond to their website error they said they get right back to me. I’ve followed up 7 times and keep getting the same AI fake answer telling me they will respond asap and yet don’t. And if I was an investor looking to buy stock in this company I would run in the other direction. I give up trying to place my order-I found the exact same thing 50% cheaper on Amazon anyway so fine with me they didn’t want my business!!!

I am very disappointed with my experience ordering from Cozy Earth. Customer service is slow to respond, lacks compassion, and offered no compensation or meaningful solution. What’s most frustrating is the lack of transparency. Nowhere during checkout was it clearly communicated that shipping would take this long. I was later told to expect a 16-day delivery window, which I am currently still in — and I still do not have my sheets. For this price point, I would expect significantly better communication and much faster shipping. If I had known upfront that it would take over two weeks to receive my order, I never would have purchased. I needed these sheets much sooner. Cozy Earth markets itself as a luxury brand, but this experience has felt anything but premium. Buyers should be aware that shipping can take far longer than expected, with little communication and no effort to make it right

Worst company ever. Completely ripped off. They stated they shipped my entire order but only shipped the pillowcases and free swatches when I purchased a comforter, duvet set, split king set and extra pillowcases. Almost $1000 worth of items never received. Their customer service is completely useless. They are a fraud! Editing to add that after several weeks and 4 hours 36 minutes of my time I FINALLY received my items. The amount of effort and frustration for my products absolutely not worth it. They had a member of senior leadership reach out and he apologized to me after listening to the numerous calls but that apology doesn’t solve anything nor does it give me my time back. Product is nice, soft, beautiful color although I don’t believe the bamboo really helps with regulating body temperature because I’m actually waking up hot MORE now than I was with my prior Amazon set that cost less than $100. Disappointing experience, disappointed with product after using for a few nights. Review remains 1 star - if I could make it no stars that would be more accurate.

While product reviews for this company vary and are generally very good, the customer service is awful. If you trust the word of a physician and I'm a recently one, please know that my comments are reliable. I also when I'm being deceived. In this case I was mistreated. Customer service at Cozy Earth is terrible. Terrible! I have called and written to customer service several times, to no avail, and asked for a senior executive to get back to me. That will never happen. I recently purchased a set of expensive plush throw pillows and a large blanket for our home, which on receipt was different from what we expected, and I obtained a return shipping label for these items after completing a detailed evaluation of each of the items being returned. I received one label, while the items came in two heavy boxes. I went to the UPS store as directed with 2 copies of the label and was informed that one label could be used per box and that I needed another label for the other box. I was at the UPS store 20 minutes before closing last night, initially thinking this would be an effortless return, and I was leaving this morning, so the items needed to be returned last night. The UPS staff affixed the label to the heavier of the 2 boxes and I called the customer service number for Cozy Earth. I explained several times the situation, with detail, and informed James that I needed a second label emailed to the UPS store and I gave him the email address. This was read to him off a sign given me, seven times. We waited and waited and I was on phone for 36 minutes, documented, and still there was no label. I emphasized that I would be away for several weeks so the boxes needed to be returned then and there. The store suggested I purchase a larger box and they affixed the label on the outside of the larger box, in which they put the two boxes. I took photos of all, including screenshot of my phone call duration. I quoted $48.80 cost to me to return the two boxes in a single larger box and James said he made a note of it in the case file. Later that evening, upon return home I saw an email from him, with directions to take the box to FedEX! Terrible customer service. Better yet, today I received email from another customer "service" representative who said they cannot reimburse me anything for my trouble, specifically the cost inflicted on me due to their errors, but offered me a $30 credit toward my next purchase. I will NOT use the credit and will NOT take a chance to buy anything from them ever again. I still haven't heard from any executives and bet I won't. Do NOT buy from them. You won't get justice if there is a post purchase problem. Trust that. Trust me. Cozy Earth is NOT cozy! Dr. Les S.

STAY AWAY FROM COZY EARTH! I spent nearly $400 on one of their bamboo sheet sets. The sheets did not fit the mattress (they were WAY too big). I slept on them for 2 weeks and washed them. They picked and pilled and pulled in the wash. You could almost see through one of the pillow cases after the wash. So, I decided to take advantage of their 100 night guarantee and return them. It has now been over three weeks since they received my return, and I still have not been credited. Getting through customer service is a nightmare. They just keep telling you the same thing over and over.....but still no refund. STAY AWAY!