Cozy EarthReviews of cozyearth.com

I wish I had read REAL reviews about their customer service!! I ordered sheets March 10th. I never received any information about when they might ship. As other customers have noted,I only got automatic replies! So...today I canceled my order on line and ordered sheets from a different company. After waiting for a month and canceling my order and never receiving information I received an email today (a few hours after canceling the order) that my sheets have shipped!! What kind of BS is this??

I ordered a gift for my brother for Christmas and have reached out to ask them if it will arrive before Christmas. I received a response but it did not answer my question. My brother has cancer and his skin is very sensitive and I very much want to receive them to give to him for Christmas. I'm hoping they give him some relief from non-stop itching. I really need to know if they will arrive in time and if they won't, I want to cancel the order. Order # is 435773. Thank you.

This is a very high priced company- when you buy from Cozy Earth you’re spending in the $$$ to the $$$$ easily. I placed an expensive order on May 17th and have yet to receive it. It is now August 6th. Yup, about 12 weeks and still no product. I’m truly starting to think that I’ve been scammed and have considered reaching out to my credit card company. I didn’t even receive a tracking number until about a week ago after reaching out to customer service several times. It’s now showing that shipping is delayed. On my order information, it’s also stating that the order was placed late July. If that’s meant to indicate when the order was placed by the customer, that’s absolutely incorrect and I wonder if the company is somehow finagling the information to make it appear as though they’re adhering to their motto of shipping within a week or so. Frankly, even IF I get this product, this is simply unacceptable for a company that lauds itself as high quality- one wonders if they’re having this hard of a time GETTING the product to the customer, what else are they getting wrong or skimping on? To add insult to injury, despite putting in an order mid May and having yet to receive it, I get promotional texts and emails constantly. How about catering to the customers who have already placed orders and have yet to receive any news? Even if it turns out these sheets are sent from God, I can’t in good conscience imagine ordering anything else from this company only to wait 3 or more months to receive the product at such a price. Edit: order number #280933 Edit on August 20, 2021: I’m changing my review from a 1 star to a 3 star. About a week after writing my review, I did receive my product. I wanted to wait a little bit to actually test it out before adding to my review and I do have to say that the product itself feels very nice and silky (I got the sheet/duvet set). I don’t know that I would say that it’s worth the very high price but I will say that it’s worth it enough at this point that I wouldn’t send it back. Time will tell if it’s long lasting, but I have every hope that it will be. In addition, the company was quick to reach out to me after my review and ask how they could help (they offered me a free product), at the time, I told them I truly just wanted the product I ordered and asked for a refund if I didn’t receive it relatively soon. They mentioned they’d just re-send it if I didn’t receive it soon (so I’m not sure at this point what their policy is on refunds for products ordered and not received). The product is nice but after waiting around 12 weeks to receive it, the process left a bad taste in my mouth and it’s unlikely that I’ll order from this company again because of that. We will see how the product itself holds up.

I love the softness of Cozy Earth sheets and duvet cover. I do not like the fact that duvet cover bought just one year ago, only used during the summer with summer quilt has needed to be mended. The duvet has been washed 3 times by itself in a front load washing machine. Material at bottom has separated aprox 14" and looks like it will be an ongoing problem unless I take to a seamstress for machine stitching.

I Emailed asking about 2 different orders. The response only addressed one of the orders. Today I received the pajamas (the order that was addressed) and they seem wonderful- soft, great quality etc. I would have rated the PJs a 5, I rated my experience a 3 because I still have no clue about my other order that was placed 3 1/2 weeks ago.

Although my order took quite awhile to arrive, the Cozy Earth products are soft and beautiful. Customer Service has improved and hopefully future orders will be shipped in a more timely fashion.

I ordered (1) comforter (2)queen sets-for master and guest bedrooms, set of extra pillowcases and a duvet. I love, love the feel, but OMG the wrinkles are ridiculous. I love my beds to look crisp and pleasing to the eye and for the money I spent for everything, I do not expect to have to iron sheets, pillowcases or the duvet. I am constantly having to wet and re-dry to try and get the wrinkles out (which is not successful). I really wanted to give 5 stars because the feel of the sheets are amazing, but for the wrinkles I debated between a 3&4 and if I could I would rate 3 1/2. I see the pictures and commercial on the website and really expected my sheets to look the same especially paying $1000 on bedding, I really expected more.

I love the sheets and the comfortable sleep I get, however they are pilling. A very high price to pay to have such an issue.