Cozy EarthReviews of cozyearth.com

I ordered king sheet sets and the quality is terrible. I’ve washed them twice and they’re already pilled. I’m going back to My Pillow sheets!

I ordered three of their pajamas during cyber Monday sales. I received the order in a timely fashion but the size was wrong for me so I initiated an exchange. This is where things went downhill. I followed the exchange process and mailed my items back. Weeks went by and the new items were not shipped. I emailed CS multiple times and each time got a different story. One told me the items had been delivered weeks before, one said they were out of stock and one said it hasn’t been 14 business days yet. Two more weeks passed with no clear update so I requested a refund. The CS then said I could have a refund minus a return restocking fee. Terrible policies and customer service.

Worst returns ever ! I’ve been following up with emails for 1.5 months since I bought the items . No one seemed to know where my refund is after multiple emails .Finally after many emails today they issued me a refund in the wrong amount , 50$ short of the original refund amount noted.

I ordered a couple bath sets on Black Friday. I wasn't happy with the quality for the price when I received them. Their website can't process a bath set exchange - only individual items. Spent more than hour on phone trying to exchange which they finally did but didn't credit me the difference. They received the return but never processed the exchange even after 30 days. I emailed and they agreed they have the return but website continues to show they haven't. After many additional emails about why its taking so long they agreed to swap to a return. That has been 4 days now and they still haven't done that.

I ordered costly sheets/ blanket. What I was shipped was a robe. I contacted Cozy Earth and was asked to photo what I was sent along with the invoice and email that back. I figured they were going to take care of providing me the products I ordered, but no, they were out. I asked for a refund and was given instructions to fill out a form online. And guess what! There’s a $12 restocking fee. Again I try to speak with an agent and was given the run around. The company continued to send me the same email requesting a picture of what I was sent along with the invoice, because once was not enough. I couldn’t speak to anyone about the restocking fee for items I never received. It’s a circus. They are the most unhelpful customer reps I have ever had the displeasure of trying to communicate with. I will NEVER shop here again and you should beware! *They shipped me someone else’s order complete with the other customers invoice with name, address and billing information.

I thought this shipping nonsense was resolved? I had problems with my first order, on the shipping part, not the actual product. The problem did get resolved, with some excellent customer service. Yet here we are again. I made an order for a Bamboo Blanket on 1/10. It's now 1/16 and the blanket is in Aurora CO. The blanket started its journey in San Bernardino CA. I live in Oregon. My first order was made by some carrier I'd never even heard of. This time the order is being delivered thru an Amazon carrier. I don't understand this companies delivery process???? My own fault for ordering with this company again. Until I see that they are using UPS or FEDEX, I'm going to have to take a pass on their products. Nice products, but unreliable delivery system. No amount of customer service will bring me back for a third order. Stay away until this company gets their shipping situation in order.

Purchased pajamas for my wife for Christmas. Paid extra for expedited shipping. Product never arrived. Cozy Earth blamed the shipper, the shipper said they never got such a product from the company. CE had no record of sending to the shipper. After a month of many calls I got a refund minus the shipping charge, which they would not refund. Horrible experience.

I wish I had read the reviews prior to ordering anything from this company. They have the worst customer service. I returned an order and never received the replacement order that I was promised. All agents are off shore and have no ability to rectify any orders.