Cozy EarthReviews of cozyearth.com

I wish I could give negative stars. Please take your business elsewhere. If you need to send your order back to exchange for a different size just throw it in the trash. They take forever to respond and when they do they just recite company policies instead of offering any actual help. Bought my wife a lounge wear set for Christmas and sent them back for a different size. I finally requested a refund after waiting a month and a half with no progress. Even requesting a refund has been a pain I never heard from them so I had to dispute the charge with my card company. Now Cozy Earth is trying to only give me a partial refund. This company is a complete joke. Avoid at all costs.

I ordered some pajamas for my husband in December for Christmas. The shipping takes forever. Then the best pajamas in the world became the worse. They are supposed to be temperature control yet the perspiration they caused was like no other. So I try to return early January And exchange for something else. Never received my credit. I finally got in touch with someone on Feb 14th. Saying they couldn’t find what exchanged for etc etc etc. I have been sending email since early January and receive responses from different people. They do not answer the phone. There are better brands and less expensive. They charge for returns as well and since I was exchanging they did no charge. Unfortunately since I never received exchange they charged me for return even though I paid for the fee to be able to return the item. Will never order from them again. Too expensive and not worth the hassle. The products are not that good .

The sheets are soft, yes. But here’s my experience… I bought two comforters for Christmas and they ended up being way too hot. I planned to exchange them for the lighter version. When you print the FedEx return label, it clearly states ON THE LABEL that you have 28 days to drop it off. I shipped mine within two days — and that same day I received an email saying the return was declined. Customer service told me the label was only valid for 2 days and that the label itself was incorrect. Eventually, they confirmed the package was received and said it would be inspected within 14 business days. My inspection “start date” was January 12th. As of today, 2/12/26 — 22 business days later — I still have no inspection email, no refund, nothing. I switched from an exchange to a refund because I wasn’t about to go two months without a comforter. Yet somehow it’s still “within the 14 business day window” even though it’s clearly past that. This has honestly been a nightmare. I ended up ordering a comforter from Amazon (Olive & Grate) for half the price, the exact same feel and consistency — and it arrived in ONE day. Yes, Cozy Earth advertises a 100-day return policy, but what they don’t mention is it might take 100 days to actually process an exchange or refund. I’ve sent the second comforter back for a refund as well. I’ll update again… in about 100 days. Update: I FINALLY got an email that my refund has been processed after pointing out it's been 22 business days. I'll updated my review after my second return.

Shady business practices - they sneak in things like package protection and gift box fees without you noticing. Their return policy is atrocious and the process in difficult to navigate. They refund different amounts based on whether you want a replacement item, a different item, or a full cc refund. Then they try to charge you the full amount for a replacement item even though it is on sale on their website. I have been waiting for the replacement item for over 5 weeks and tried to contact them multiple times. Finally got a hold of someone today and requested a refund but had I not called I don’t think I would have ever heard from them. I will have to watch my cc statement closely as I don’t trust they will actually refund the proper amount or at all. I still have to pay for the “package protection” and gift box. Something is off here.

After one week, terrible pilling. Now, because they sell a sub-par product, they charge me a "re-stocking" fee? News flash, you aren't going to be able to "re-stock" these trash sheets.

Extremely disappointed. The sheet set discolored after ONE use. For the price, this should never happen. I followed all washing instructions, yet the quality did not hold up at all. This does not feel like a luxury product—more like an overpriced one. I regret the purchase and would not recommend. And when i cintacted them they didnt even bother to fix saying its final thats it. Its kind of scam

I joined Cozy Earth’s VIP program in mid-November 2025 after reading about the advertised benefits: a $15 monthly credit, free shipping, VIP customer service, and seasonal gifts. Unfortunately, none of those benefits have worked reliably, or at all. The monthly credit has never once applied at checkout. I consistently get errors like “Use code: UNDEFINED” or “Not Enough Credits,” even with no other promotions applied. This happens across multiple browsers and the Cozy Earth app. Customer support has acknowledged the issue but offered no fix. Their official workaround was that VIP members may need to try applying the credit 4–5 times for it to work. I wish I were joking, but that’s a direct instruction from VIP support. It still didn’t work. Free shipping also hasn’t worked consistently. I’ve been charged shipping multiple times despite VIP status and had to email repeatedly just to get small refunds. Seasonal gifts? Also unavailable due to “website issues” that have not been resolved. This has been going on for over 2.5 months. I’ve sent dozens of emails with screenshots, been told the issue was “escalated,” and then asked to “try again”: over and over. This isn’t user error. It’s a broken system paired with customer service that doesn’t resolve problems. Paying for a VIP membership where the core benefits are unusable feels misleading at best. I’m leaving this review so other customers know what they’re signing up for. If Cozy Earth fixes this, I’ll happily update, but right now, the VIP program does not deliver what’s advertised.

Don't be fooled by massive discounts. That is how I got involved with them I typed in two discount codes from their massive marketing campaigns on my favorite podcasts and received significant savings. Felt like I was getting a “deal.” I was stupid. Please don’t make the same mistake. It’s a scam. Their products are massively overpriced. Made in an unknown country of origin. Customer service is well…..non-existent. The rep just repeats your situation. When order wasn’t processed not even close to the promised timeframe, the message was basically, “sorry, we got busy.” When the When Cozy Earth package wasn’t delivered, I was told that I would have to go to the post office and fetch it. When I asked about the refund after mailing the package 15 days ago, I was told that it would be another 15 days before they would consider processing a refund. On my 1st call I learned that the Provo, UT number that I had dialed was actually a transfer number to the Philippines. I’m really not sure if I believe it’s the Philippines. No mention on website and no proof. There is also no assurance of where the product is made or sourced. This company has been nothing but SHADY. Didn’t take them 30 mins for Cozy Earth to take my money. They didn’t process the order in promised timeframe, didn’t deliver the package as promised, didn’t handle the return until they absolutely had too and after 2 months, they don’t plan on giving my money back until nearly March. IT’S A SCAM. Their items are not that good quality and overpriced. I have lost respect of some of these podcasts hosts. They never had to deal with this horrible company. You can find these bamboo products at other places that actually have a real presence in the US. The order was delayed @ 2 weeks before being processed/mailed. Cozy Earth used an Amazon Courier for delivery, which ironically I had ordered and received Amazon orders before Cozy Earth processing schedule. Delivery never happened and I was forced to go to Post Office that was 10 miles away to pick up Cozy Earth box. In hindsight, I never should have picked it up. I’m convinced they want as much customer friction as possible in hopes that you will just go away. On 1/21/26, I made return and delivered to the USPS (again at my own cost). I received notification from Cozy Earth indicating that package was in transit (they knew). Cozy Earth chose not to take possession of the item until 2/3/26. They said they took possession contrary to USPS on 2/4/26 and that is when THEIR refund clock kicks off. So now I have to wait another 14 days before the refund is given. When I called on 2/5/26 Customer Service and explained situation (mailed on 1/21 and notified by them), the customer service refused to give his name nor location. All throughout the phone call, ther was intermittent “call dropping” with the rep’s voice being broken up. I really think this was another Cozy Earth tactic. I have not had any issues with any of my phone calls today. Now and because I complained and expressed dissatisfaction, I am now waiting on the Warehouse to "inspect" my items (added step). This is perfectly fine (I took a ton of pics b/c of how terrible the experience had been up to the time of return). I expect them to give me a hard time. It's what they have done up until now. Please keep in mind that I ordered from Cozy Earth on Black Friday. It's February now and I can't get away from them. DO NOT BE SUCKED IN BY THEIR SALES GIMMICKS. DID I SAY THAT THIS IS A SHADY COMPANY. It's like a shell company for some unidentified Asian country. This also makes me wonder why the customer service rep today refused to identify their company location. It's kind of hard to deal with a company in Asia that has different laws. Cozy Earth is definitely clutching on to the money. I feel like I’m dealing with criminal company. I plan on reporting them to the BBB once I learn more about how Cozy Earth is choosing to handle this transaction. BUYER BEWARE.