CoziwowReviews of coziwow.com

My catio arrived more quickly than I expected. I would've given 5 stars but the instructions are merely pictures and lack explanation. Be careful to study pics closely. In particular which screws to use in each case. Plus, I would advise 3 people (or 2 + Jorgenson clamps)! They must know that the instructions are lacking because they gave me a unsolicited call several days after delivery to ask how the assembly was going. I give them credit for that, but not that 5th star!

Product is sturdy and well put together.i like the texture of the floor.Makes it easy for Lily to keep traction.

Outstanding Customer Service-Highly Recommend - I recently purchased the large Catico from COZIWOW,and while unpacking it, I noticed that three pieces were missing. I reached out to their customer service team via email and I was very impressed by the level of support I received. Every associate I communicated with was incredibly helpful, professional, and eager to resolve the issue. They responded promptly, addressed my concerns with care, and ensured that the missing pieces were sent to me as quickly as possible. Their commitment to customer satisfaction was evident in every interaction, and I truly appreciate their dedication to making things right. COZIWOW has earned my trust and loyalty with their exceptional service, and I wouldn’t hesitate to purchase from them again. If you’re looking for a company that stands behind its products, and values its customers, COZIWOW is a fantastic choice. Highly Recommend.

Enclosure was packed well so nothing damaged when shipped. Took two of us to assemble and patience but directions were accurate. I like the wider version better than taller so I can put a litter box and food in there while leaving ample space for my cat.

After purchasing and receiving the large cat enclosure I discovered I was missing several vital pieces for assembly including the assembly directions. I reached out to the company and they refused to replace the missing pieces. So I’m left with the option to repack this massive amount of wood building pieces and return it AT MY EXPENSE, or leave a disassembled pile of pieces that are useless, that cost me $500… I’m absolutely appalled with coziwow and will never purchase from them again. No quality control and definitely very poor customer service.

A call on Sunday to make sure the package arrived.

Absolutely no semblance of organization or customer service. Ordered a huge walk in cation recieved no instructions. Tried looking it up only non of the prudct alphabet soup numbers match up. Tried to contact customer service only to be bullied about getting my email repetitively with no response. Now have a very expensive $500 plus pile of junk with no instructions. Will never trust this company would never recommend edit to reply to their reply. You did eventually get back to me. Youthought in your infinite wisdom and knowledge of customer service that help would be sending methe pdf of the instructions you forgot in spanish only. So much for the valued customer treatment.

Easy to assemble, free shipping and the cats love it. Thanks for making it so easy.