COWINReviews of cowinaudio.com

I ordered headphones 11/25/22 and received an order confirmation. Christmas came and that’s when I realized I did not receive the headphones. I called many times and left messages and did not get a response. It was disputed, I received credit on my credit card and for some odd reason last week I received a shipping confirmation and the item was received today, 02-21-23, which is almost 3 months later. Something squirley happened with the company and I have no clue what. Regardless, they are good affordable headphones. Thank you Cowin!

Cowin used to be a good company. I bought my first pair of headphones from them back in either 2020 or 2021. Excellent quality and it came with a free warranty that you could increase the duration of if you registered with them. I did that immediately just in case. It was 12-18 months if I remember correctly, and that increased my status to a VIP member. They sent me emails for discounts and promotional offers and support was good if I had any questions. Then my earpads started peeling from wear and tear, as most headphones do. They were understanding of this but said that due to Covid their production has slowed down, and just sent me a brand new pair instead. I was shocked by this but accepted it, and the new pair worked great for about another year. They also let me renew my warranty, so when the same problem started happening again (earpads peeling), I contacted them again. This was in December. They did the same and honored their warranty, sent me a brand new pair, however these pair I've had problems with. The problems in question being low battery life, I can barely keep these charged for a few hours before they die when my old ones would last a day and a half, sometimes longer. The second issue is that it doesn't stay connected to bluetooth, I often have to disconnect and reconnect just to make them work. Last, the noise canceling option is spotty, and half the time it doesn't work. I'm now looking for replacements because when I tried to message the company about this I've gotten no response. I'm a VIP member still and have been ignored on all of their email addresses. That leads me to this site, I found here that people were having trouble with receiving their orders period or that they had faulty pairs of headphones. This leads me to believe that the company either started scamming people, or went bankrupt and had scammers take over. One other thing I saw was that on Amazon, a brand named SILENSYS and MOVSSOU are popular, which is also the brands they wanted me to test in their promotional offers (I declined them because I didn't need new headphones at the time). I do not know if these are a branch from Cowin or the same scammers, but be cautious when buying from these people.

Well at least I received my product quickly unlike some. I wasn't happy with them and have tried for a week to return them but haven't gotten any reply. Wish I'd had Trust pilot reviews before i bought. After re-checking Cowins website reviews they are obviously fake. Installed trust pilot extension to hopefully avoid bad sellers in the future. :(

The headphones were fine but the model was too big for me so I wanted to return them. I emailed and no one ever responded. I then filled out their return slip per the instructions, emailed again, and sent the package (still have the receipt from USPS). This company is a scam, do not buy from them. A quick google search yielded a ton of reviews with similar experiences. I realized something was off when I went to copy down the address and it is posted as an image (rather than text you can highlight) and does not even include the name of the city they're located in. Get headphones elsewhere or plan on complaining to the better business bureau like I am.

Scammers. I ordered a pair of wireless earphones that never arrived. Took my money. No shipping updates, no dispatch, no tracking numbers, no replies to emails, calls, social media, nothing. If you check their socials you will see hundreds of people commenting asking where their products are. I feel like an idiot for not doing more research, but I’d had a pair of their headphones in 2019 which were great. My guess is the company went bust, but the parasites are still taking payments Just don’t do it. I’m trying to get my money back from my card company but I’ve accepted the money is probably lost.

Like everyone else my headphones never arrived, no one answers emails. My daughter paid with her own money. We were scammed

I ordered a pair of headphones from the website on 12/18/2022. They were delivered on 12/26/2022. The color is more a teal than an emerald but are otherwise exactly as described. I was nervous because I didn’t get an email that said “your order shipped” and the tracking info didn’t populate on my order status. Turns out that they were delivered without an issue.

I've ordered a pair of headphones and paid extra for expedited shipping. I got a confirmation email and money cam off my card but headphones are still not shipped 2 weeks later. I then read all the reviews on trustpilot.com and realized that this company has gone out of business and is still scamming people.