CovcareReviews of cov.care

Bad service ordered 100 packs of test kits, received 10 packs charged my Credit card over $2600 and won't send remainder of order or credit card.

I believe I was scammed by this company. I ordered 10 rapid antigen COVID tests on Dec 21. I have called the company and emailed them multiple times. Each time they apologize with a generic response and say it will be shipped in the next week. Each week I wait and nothing comes. I finally have waited long enough (1/31/22) and cancelled my order today. We'll see if they actually refund the money. Buyer beware!!!!

I echo the current complaints with my own: 1) This company was helpful earlier in the pandemic, but something has gone very wrong there now. 2) They are charging prior to shipping any product. 3) They are NO LONGER delivering product in any kind of timely way. Sequence: Ordered and charged for 40 N95s on 12/1. Called them on 12/17 and they said that they'd "ship next week" (a common ploy they're using these days). Called again on 1/10 and got the same line. Finally, called them on 1/24 to cancel...with nothing received. I will follow up with a separate complaint...and file one with the Better Business Bureau...if I am not promptly refunded. I would add: The very same female voice took each of my three calls. That's NOT a good sign for any kind of sizable and functional company. This is something else altogether. Caveat Emptor!

I just recently received my order of KN95 masks from Covcare and was very disappointed that their ''standard size" is kid size. They don't accept return or exchange so don't even bother ordering from them.

I have ordered N95 masks from Covcare. The masks were excellent, but their customer service is poor. The order takes several weeks to deliver, and when inquiring about the status of the order, they give one blanket response: "Your order is awaiting shipment and is scheduled to be shipped out soon. Once it ships, you'll get an email with the tracking number." I received this message weeks apart. Expect to wait an EXTREMELY long time for your order. Also, expect minimal help from their customer service.

I was really glad to find these guys at the point in the pandemic when NOBODY else had PPE for sale to individuals. But they have gotten horrible. They sent me emails in mid December that they had COVID rapid antigen tests available. I ordered some. It is now January 18, they still have not shipped. I have called several times. They say they are "shipping this week." But they don't. Meanwhile, I get emails every other day that they have COVID antigen tests IN STOCK. They are lying. I can appreciate supply line issues. But I don't appreciate being lied to. Don't advertise (aggressively) that you have them when you don't.

Ordered from CovCare twice. The first time was fine as I received what I had ordered. The second time was on 12/15/21 and as of 1/15/22 I have yet to receive any merchandise and the agent answering the phone continues to state that the order will ship next week. Next week never comes...

This was my second order from this company. The first experience was fine and I was completely satisfied with the quality I received. The second order was totally unacceptable. I gave them some slack on the delivery time, however, the masks I received were not the same quality, the fit was terrible and they cut into my small face. I contacted customer service, they took almost 2 weeks to get back to me and said there was nothing they could do about it and they refused to accept a return.