CovcareReviews of cov.care

A couple months ago I purchased 20 supposedly certified KN 95 mask’s. It took a while to receive them, but eventually they made it. The first thing I noticed is that they were imported and second they were all in one box stacked on top of each other. I pulled one out of the package and I noticed an extremely toxic smell. I specifically ordered this product because it identified no glue used in the making of the mask. I notified CovCare immediately and I was told I would be contacted and masks made in the USA would be sent to replace the ones that I receive (since they would not take returns). I even offered to ship them back at my expense. I never heard back from CovCare. I contacted them again last week and I was told that somebody would be in touch and again no response. I do not trust this company. They should retitle their name as “CovDontCare”.

Beware, not a reputable company. I ordered Covcare brand CE certified surgical masks as advertised in the website. Shipping charges were higher than usual. Received some unknown Chinese brand, non CE certified masks with the boxes damaged due to poor shipping. Contacted customer service for a return and refund as the product was not what I ordered, with pictures of the damaged boxes. Received a reply stating that their plant was in China with a discount code for future orders not addressing the real issue. Trying to get my money back through Paypal.

Terrible! Those of you who are still waiting for your masks, these do not fit the face. After spending 20 minutes on chat trying to get advice on fit, I ordered the ‘uni’ one, which leaves a huge gaping space beneath the chin and has a cheap, nonpliable metal nose piece that does not allow you to form a tight seal around the nose. I have a regular adult sized face and wear 3M N95 masks I had leftover from a paint job perfectly well. my husband also could not get them to form a seal around his face. Very disappointed. I can’t help but feel that we’ve been price gouged for an inadequate, cheaply-made product. Moreover, we relied on these and didn’t try to order any other masks in the meantime while patiently waiting for my masks (about 3 weeks). I am currently in the process of trying to get a refund and have called three times without being able to get through to anyone. As I said, terrible.

I never write reviews, positive or negative but this company is the worst. Ordered masks June 20, currently Sept 7th. They placate me on email contacts and continue to send unsolicited requests for new orders, but still have not produced $160.00 in masks.

I placed an order for 3 N95 masks on August 27th. I hoped to receive them prior to beginning school. I am a teacher and have underlying conditions. I paid for expedited delivery and they were supposed to ship within 4-5 days. It is now September 6th. I can't check on my order. I emailed the help desk and they responded saying it would be processed shortly and thanked me for my patience. Still, no shipment, yet they did charge my account. So far, I'm very disappointed. If they were unavailable, they should have just stated this and not charged my account.

I ordered the "surgical" masks from cov.care. These are suspiciously fake. For one, I did the candle test and was easily able to blow out the fire. For two, they don't look anything like the picture on the box. And for three, they don't seal around the nose, and the length or width doesn't cover the chin/cheeks for a snug fit; very loose fitting. Lastly, the whole packaging presentation was odd...They were all within a single plastic bag, in the box, closed with a piece of tape. I've been a nurse for 10 years and worked at many hospitals...Never seen a surgical mask box in which the masks weren't sitting in the box, untouched, and able to be pulled out individually one by one...These masks are just thrown in disarray in an unsealed plastic bag...

I had ordered face masks mid June and required delivery mid July. The company told us they would ship "very soon" but didn't. Hence we instructed them to cancel the order end of June. They never reacted to our request for cancellation but instead shipped the item mid August(!) - 2 months after our original order date. 1 month after our required delivery date. And despite us instructing them to cancel the order. This company has one of the worst customer service I ever experienced. They are completely unreliable. I strongly discourage anyone from ordering products at this website.

The masks are exactly as described and will be protective particularly for travel. Communication was given during the extended delay of delivery (due to supply demand challenges). Will order again and a big thanks to Edna Joseph!!