CovcareReviews of cov.care

Scam company! Do NOT buy from them. I bought 3M N95 (that were in stock in October) never received them (3 months later). Reached out many times, they answered with apologetic messages, but never delivered my masks. I have not received my refund. I will wait for more few days, I will contact my credit card company.

This is not the first time I have ordered from this co. At one time this was the only co. Where you could buy N95 masks. There are now many and better options. The first order, paid extra for expedited delivery. Order came months later. They were supposed to credit me for the expedited delivery. Never happened. They have changed their name from Covcare to I believe cov cares. Why? Ordered a box of 20 1860 N 95 masks. Box was open. There were 19masks of different lot numbers in an open plastic bag. Received no response from them. Most recent order delivered after months, a box of 10. Received in no box. Masks were in a ziplock bag. Neither order had date of manufacture. I noticed that they are no longer a member of the BBB. They were at the time of my first order with multiple complaints.

I was desperately searching for N95 masks (I am a healthcare worker that works in a busy ICU and I wanted my own personal stash to supplement what the hospital gives us). I purchased the Markite 9500 N95 mask. First, the product is rough and uncomfortable to wear- it is quite abrasive against the nose and face and that was only after a few minutes. Second, despite what the confirmation email said (7-10d for delivery), it took almost one month to receive my order. There was no follow up email. It was difficult to get answers whenever I would call. Follow up info on product orders was non existent unless I contacted them. I understand there is probably a high demand but the absence of communication was terrible. I had to call twice to get updates and each time, I was told I would either get an updated email in 2-3 days or that it would be shipped (and I’d get a confirmatory email with tracking number) in the same time period, and the actual email would show up a week later. Unhappy with the product. Even unhappier with the communication.

I'm very disappointed in this company. I received my masks in it's original damaged box with no exterior box for protection. I tried to get a hold of someone in the support department and left messages for the supervisor. Phone calls were never returned. I asked for a reshipment in a proper protective box since mine was open and damaged, and I was refused by email. Unprofessional company. Says the headquarters are in New York. But the phone calls are answered in India. Would not recommend.

Purchased 5 specific masks. I was told masks would be mailed out in 5-7 days. Two weeks later no masks. Called CovCare. They said shipment didn't arrive, but would get shipment in a couple days and put me on priority mailing. Two weeks later no masks. Requested refund; waiting for refund. Company does not stand by what it says.

Just wanted to say that Karen W was extremely efficient, knowledgeable and helpful with my customer inquiry today. She is a true asset to your company. The customer service is wonderful. Thanks again, Felicia C

Karen, W., a Supervisor for Covcare, saved the day with her excellent , professional, and efficient customer service after my very poor experience with a customer "service?" rep whose name I won't mention. Supervisor Karen listened to my concern, told me she would discuss the issue with her team, and call me within 24 hours to report the outcome. And that's EXACTLY what she did! Kudos, and thank you Karen, great job! N.M. Rohan

A few months ago I ordered masks from this company- they came very late but satisfied with quality and price. When I needed more masks I went back to the company and made two separate orders combined over 100 dollars. A month later I was still waiting. The first order ( 55$) never arrived. Then I was notified that they were delivered Nov 27th. I never received them. First I was told that they were delivered too the house then told a day latter that they went to my mail box. I was told they took no responsibility for the missing masks and that I should "walk around the area that I lived and ask my neighbors if they received my masks." I cancelled the second order that was weeks overdue as well.