Bernie L.
Good customer service but was not aware of monthly charge
I was just looking at my credit card charges and noticed several $20 charges for courtrecord.com. i called and talked to customer service, sorry don't remember her name. She said i did a back ground check on my daughter and granddaughter back in September. I do not remember doing this but if there was a free 7 day trial i might have did it. But i do not remember seeing that i was going to be charged $20 a month after that. I would appreciate if i could get a refund of the amount i was charged. It was very easy to cancel this and the person i talked to was very helpful
Response from CourtrecordsJan 7, 2026
Hello Bernie, Thank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to hear that our customer service agent was helpful and made the cancellation process easy. At this time, we were unable to locate an account under the name provided in your review. In order to assist you further with reviewing the charges and processing a potential refund, we kindly ask that you contact our support team at [email protected] and provide additional details so we may accurately link you to the correct account. We understand your concerns regarding the monthly charge and apologize for any confusion surrounding the subscription terms after the trial period. Our team will be more than happy to review your account and assist you further once we have the necessary information. Should you require any additional assistance, please do not hesitate to reach out. We appreciate your feedback, as it helps us continue to improve our service. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.courtrecords.us +1 833-922-2315