Courtrecords Reviews | Read Customer Reviews of courtrecords.us

Courtrecords Reviews | Read Customer Reviews of courtrecords.us

Courtrecords reviews

332 approved reviews, newest moderated first

Yuliya.B
Jan 26, 2026
Pleasant interaction with Dexter
Although the website did not find the information I was looking for, the representative I spoke to, Dexter, was very helpful. He went the extra step and asked if I found what I needed, and assisted in helping me try and find it. Much appreciated, Dexter. Very pleasant interaction
Response from CourtrecordsJan 27, 2026
Hello Yuliya, Thank you for taking the time to leave us a 5-star review. We appreciate your feedback and are pleased to hear that, despite the difficulty in locating the information on our website, Dexter provided helpful and attentive support. We are especially glad to know that he went the extra step to ensure you were assisted and followed up to help you find what you needed. Your kind words will be shared with him and our team. Thank you for your appreciation and support. Should you need any further assistance, please do not hesitate to contact us—we will be happy to help. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.courtrecords.us +1 833-922-2315
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BB
Jan 23, 2026
Helped me end continual charges for one public record request.
My debit card was being continually charged for one public records request. I received a very quick email reply from this website with a phone number to call and cancel. When I called, the account was immediately cancelled.
Response from CourtrecordsJan 25, 2026
Hello, Thank you for your 5-star review. We are glad to hear that our team responded quickly to your inquiry and was able to assist you in resolving your concern. Providing clear and efficient support is important to us, and we appreciate you sharing your experience. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.courtrecords.us +1 833-922-2315
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customer
Jan 23, 2026
Quick Response
When I inquired about a charge that I was unaware of they responded very quickly and took care of the issue.
Response from CourtrecordsJan 25, 2026
Hello Elizabeth, Thank you for your 5-star review. We are pleased to hear that our team responded quickly to your inquiry and resolved the issue regarding the charge. Providing prompt and effective support is very important to us, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.courtrecords.us +1 833-922-2315
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Brian S.
Jan 22, 2026
Take a screenshot when you cancel or they’ll continue to charge you.
I only needed one report so I cancelled directly after I received the report; in the same sitting. A few months later I noticed I was still getting billed so I contacted the company. They said they would refund if I had a screenshot showing that I cancelled. Never thought about it before, but will now. Regardless, they verified to me that they could see I hadn’t logged in since and still refused to refund me. So $140 for one report. Thanks CourtRecords.us! *Ok guys, they refunded $19.95 out of $120; Hoorah! There are still a bunch of other companies out there that I would try before going back.
Response from CourtrecordsJan 23, 2026
Hello Brian, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating unexpected charges can be. Our records indicate that the account remained active beyond the initial report, which is why the billing continued. As outlined in our cancellation policy, confirmation of cancellation is required to prevent future charges, and supporting documentation is necessary when requesting refunds after billing has occurred. While we were able to confirm account inactivity, we were unable to verify a completed cancellation without the requested confirmation. We want to make things right. I have checked your account and rest assured that one of our agents has already refunded $19.95 for your monthly subscription. Please allow 3-5 business days for the funds to be placed back into your account. We truly regret any inconvenience this situation may have caused and appreciate you bringing your concerns to our attention—it helps us improve the experience for everyone. Sincerely, Thamya Voice Of Customer Specialist www.courtrecords.us +1 833-922-2315
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customer
Jan 22, 2026
I joined for a 7 day trial for 2.95
I joined for a 7 day trial for 2.95, then was charged full price before the 7th day was up. Although I did receive a refund. My experience with the site was unsatisfied due to it doesn't provide the correct information
Response from CourtrecordsJan 22, 2026
Hi Wonnell, We’re sorry to hear that your experience didn’t meet expectations and appreciate you sharing this feedback. We understand how frustrating unexpected charges and inaccurate results can be. We’re glad a refund was issued, and we’ll take your comments into consideration as we continue working to improve both our billing clarity and the accuracy of our reports. If you’d like us to review the information further, we're happy to help. Sincerely, Bianca Voice Of Customer Specialist www.courtrecords.us +1 833-922-2315
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Francine M.
Jan 21, 2026
She took the time to provide phone…
She took the time to provide phone numbers for other possibilities.
Response from CourtrecordsJan 21, 2026
Hi Francine, Thank you for your feedback. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe! Best, Lovely Voice Of Customer Specialist www.courtrecords.us +1 833-922-2315
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zaki H.
Jan 21, 2026
professional
professional, knowledgeable, and helpful rep
Response from CourtrecordsJan 21, 2026
Hello Zak, Thank you for your kind feedback. We’re pleased to hear that our representative was professional, knowledgeable, and helpful. Providing high-quality support is very important to us, and we truly appreciate you taking the time to share your experience. If you require any further assistance, please don’t hesitate to reach out. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.courtrecords.us +1 833-922-2315
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customer
Jan 20, 2026
I didn't realize that I was signing up…
I didn't realize that I was signing up for more than the $2.95 experience. Thank you for promptly refunding the addition charges.
Response from CourtrecordsJan 21, 2026
Hello Nadine, Thank you for sharing your feedback. We appreciate you bringing this to our attention and are glad we were able to promptly address your concern and issue a refund for the additional charges. Customer transparency and satisfaction are very important to us, and we’re pleased we could resolve this for you quickly. If you need any further assistance, please don’t hesitate to contact us. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.courtrecords.us +1 833-922-2315
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