Couch SkinsReviews of couchskins.com

Quick delivery, product, exactly as advertised, fits beautifully and does exactly what I need

Very slow customer service response, did not receive my full order and 1 week later barely received a response and was told to wait longer until my full item shipped. Very rude.

I Loved the color, design and quality

I bought waterproof couch skins because my 13 year old yorkie sometimes “leaks.” On day 1 of using the couch skins, this happened and the wetness went right through to the couch cushion. I asked for the information to get a refund and was told I would have to pay for the return postage. The product was falsely advertised as waterproof, so I not sure why I have to pay for any part of the return. And, I have yet to receive the information I need to return the product.

great product at a good price

Communication was poor. I was told my order that I made on August 5 would ship the next day and would be “expedited “. It didn’t arrive till two weeks later . Then the zippers on the arm pillows for the navy couch and the coffee couch were so cheaply made that they broke immediately. Management followed up on my experience, so I sent photos of the covers on August 25. They ( Robert ? Alex? I don’t know who was in charge). They expressed concern and wrote that would resolve the issues , but I’ve heard nothing. Meanwhile, I’d like immediate resolution or a refund for the four arm cushion covers , which are unsatisfactory. It appears that Couchskins reputation is not important to the company.

Took 3 weeks. Quality isnot worth the price

The covers fit well & the color matches perfectly. However I am waiting for a reply about fitting an irregularly shaped sofa back. I’ve sent 2 messages through the website chat with no reply. I want to purchase more covers if they will fit. Customer service should be better.