J K.
You cannot return an item
You cannot return an item. I tried to return an unopened item the day I received it as I was ordering a different couch. The customer service starts out as a bot. After several days a real person replied but then quit answering my emails once he found out I wanted to return it. I sent it back to the US return address on the package and received confirmation it was delivered. I disputed the charges with my credit card company. Couch skins disputed it saying he never receipt. They don’t apparently have a legit operation with a warehouse and employees. The items come direct from China through a shipper here apparently. Don’t waste your time and money


