CotswoldReviews of cotswold.company

I ordered my furniture from the Bath Cotswold store - staff were fantastic and Lily was wonderful and ironed out all the problems and concerns we had. On the day of our delivery the two men, Earle and Matt were really helpful and even gave us some guidance on how to build the wardrobe, how to get rid of old furniture dents left in the carpet, and spotted a small dent in one of the doors that the Customer Support team immediately compensated us for. All in all a wonderful service from everyone!!! I don’t think I’d go anywhere else to buy furniture in the future.

Matt D and Earle were really friendly, polite, co-operative and efficient. They were a pleasure to have in the house.

The delivery people Jemaine and Bernard were very good. They delivered and built our bed quickly and well. No mess left, would highly recommend.

The two guys that delivered and installed my bed were fantastic. Friendly helpful and absolutely no fuss. Jarek and Tomasz, thank you very much

Avoid at all costs. Absolutely unacceptable level of customer service. We ordered bedroom furniture and were later informed that, due to a manufacturing error, the colour would not match what we originally ordered. Despite this, we agreed to proceed and check the colour in person. A delivery time was confirmed, and we took time off work to accommodate it — only to be notified on the morning of delivery that they would not be arriving. Completely unreliable, disorganised, and unprofessional.

Having ordered two bedside tables, one of them arrived damaged. Cotswold arranged a replacement immediately and it was delivered within a week. The two delivery guys, Bernard and Aro, were extremely helpful and unpacked the replacement so that I could check it was ok (it was), taking all the packaging away with them. Faultless service all round.

Furniture delivered sooner than expected and is well made. The delivery men, Kevin and Adam, were very polite and helpful.

I haven't opened my order yet, but wanted to give feedback on the chaps that delivered my bed. Sadiki & Naz. Really helpful, pleasant and personable - my order no: 6300751.