CotopaxiReviews of cotopaxi.com

Ordering to south korea which has free imports on orders under $200. Never had any issue with ordering from the US to korea yet on cotopaxi site i was surprised to find an additional $50 charged as customs and duties. Contacted live support, nobody was available on the live chat, supposed to receive reply within 2-3 days via email, waited a week with no reply, contacted again, raised an issue via live support again, used email scout tools to find support email addresses, sent another email directly to 2 support addresses, no reply again. Really makes me question the "ethical" aspect about a company that cannot provide simple answers. DO NOT RECOMMEND to waste your time on this brand.

They have a Del Día hip bag pack with sort of "surprise me" color mix. The colours of the hip bag on their website are pretty and super vibrant and mixed. Misleading advertising. It arrives and turns out to be super ugly and with all dark colours, black, dark blue and maroon. I returned the first one for a refund. Ordered again and another ugly dark one arrives. No vibrant colours to be seen on either of them!!! Return policy is a joke. I lost shipping fee both ways, I will never order from here again.

Markets itself as ethical but charges £3 'handling fee' for returns which is illegal. Daft because it means i won't use them again. So lose a lifelong customer for £3 - go figure.

Clothes great quality but to get an exchange label is a nightmare

Web site said enter you email an get 20% of your first order. I had to go all the way through checkout to find out there was no discount. The chat bot said someone would contact me, but nobody ever did. Customer service does not ever answer the phone ( 6 calls ), just plays a message to go to the website. The price seems okay, but I am returning it. I do not like to do business with zero service companies that mislead me on pricing.

Big fan of their color selections and range of products! I have backpacks, jackets, and even a pair of sandals from them (all gifted over the years) and they’ve really held up well.

I ordered two items and I was waiting for a month.. Now the tracking web say the order is delivered and I don't have it... And is impossible to contact with an agent... andr by mail they don't help me... It's is a scam

Bought a backpack and received a faulty one, where the stitching of the padding interferes with proper zipper closure. I thought with such a reputation it wouldn’t have been a problem to contact them. Unfortunately Customer Service is terrible, they don’t reply even after chasing multiple times. It’s basically non existent. After a full day chasing them, they are closing their chat and I received no answer, no support, no shipping label nor update about my return (which is under warranty ). I am left wondering when ( if ) they’ll get back to me after “reviewing” my return, and I have no idea if I need to ship it at my expense. I would advise people not to buy from this company until they have set up proper care for UK customers and have clearer instructions on shipping returns and faulty items warranty. I am really sad as their bags are very beautiful ( and I am currently 80£ out of pocket with a faulty one)