CotopaxiReviews of cotopaxi.com

Shite company. Be aware you will not get the item in your colour of choice despite expense. I lost £3 just returning an item. Emailed twice to say the item was not as described and could I get the colour I chose or return. No response. Don’t bother contacting them because they won’t reply. Don’t waste your time with this company

The company does not stand by its product. They admitted that it has a fault. The strap has fallen off. Customer service won’t help. As I live in the UK but item was purchased in the USA. Would avoid. Issue not resolve. Even though they admitted item is faulty.

Hi Cotopaxi team, I tried using the discount code IND-NEWENGEN24 during checkout. It initially applied, but then disappeared once I entered my email. I later learned that it’s only valid for industry partners, which was confusing since I found it on a public coupon site. I was really looking forward to placing an order, and it was disappointing to realize the code wasn’t available to me. Would it be possible to receive a courtesy discount — ideally equivalent to the 30% I was expecting — so I can complete my purchase? Thanks in advance for considering it. I really love your brand and would appreciate the support!

Illegally charged me double taxes to Canada (they charged me taxes [ironically a higher percentage than taxes are in Canada] as an invoice line on their bill and then DHL shipping charge indicates inclusion of shipping, worldwide taxes and duties clearance so it was a big charge from DHL), and when I asked for a refund they claimed this was correct. This is illegal.

Love the gear and clothing, hate their customer support. I’m still in the middle of an issue where they packed two Allpa bags in a cheap plastic shipping back instead of a box and someone at FedEx helped themselves to one of the items. I witnessed the driver roll up a shipping bag and deliver it, but they’ve conducted their investigation and can’t seem to recover the missing 70L bag. Cotopaxi hasn’t responded for days, never has an agent via chat available, and disconnected both their former customer support lines. After all I’ve purchased, this will likely be the last order. Too many other options out there with actual customer service.

I'm writing a review on here because the review I wrote on their website is no where to be found. This is just a warning that Cotopaxi will automatically charge taxes even if you are from a state that does not apply taxes (I'm in MA and taxes are not applied to clothing). When I initially contacted them, they emailed me back saying that I was supposed to request tax free exemption PRIOR to purchasing! It wasn't until I pushed back and said that cannot be true (no other retailer does that) did they say they would refund the taxes. They also said they "are working on their system" that calculates taxes. In other words, if you don't contact them, they will keep the taxes. I'm happy to share the email exchange to anyone who wants to see them.

Bought a backpack from a verbal review of a colleague. Glad it showed up with some fun colours though the main external colour is dark green (not unlikeable). It’s a brilliant bit of organisation. Resembling a clam shell bag, it IS designed for travel organisation. Like don’t buy it expecting it to be like a work backpack. Although it does have a laptop space. Not heavy. There is still space to shove extra things in like a normal backpack, and outside zips for little bits and pieces you need while traveling. I liked it a lot. If I had to improve it I’d put wheels on it but they do have that hybrid product available. I like it a lot.

Bought a fleece and the sizing is odd. Size large on the chart was for a 41-43” chest on REI website. Their website lists a large as a 50” chest and the product I received was huge. Giant mistake to buy from their website, the return process includes a shipping charge. If you must buy their products, use a company store that makes exchanges easy and actually has customer service infrastructure. Experiences like this are why big box stores and Amazon is putting companies out of business I Will never buy from them again, absolutely Unsat to charge for a premium pricepoint product and not pay to provide basic customer service.