CotopaxiReviews of cotopaxi.com

My wife ordered an item from Cotopaxi almost two months ago. The package was supposed to be delivered within 5-10 days, but it never arrived. We contacted the customer service and they replied to us saying that they would have looked into it. We have never heard from them since then, and it's been more than a month now. We tried to contact them again multiple times but they never replied. At this point, it really feels like a scam. Do yourself a favor and never order anything from them.

I Never get my order. I tried mails , I don't get any contact. Don't order here

They have a Del Día Limited Color pack with sort of "surprise me" color mix, and it turns out super ugly. Return policy is a joke. I lost shipping fee both ways, I will never order from here again.

Cotopaxi really stands behind their products! My husband ripped his 2-year old jacket that we bought on their web site. When I contacted them about having it repaired they saw that the jacket had some manufacturer defects and replaced it with a brand new jacket. Will forever be a Cotopaxi customer!

BEWARE!!! The company does not stand by its product. Even when it is NWT and defective or damaged after being worn. Management will not exchange or repair unless purchased directly from Cotopaxi. Guarantee is misleading as you must have receipt so they are not like Patagonia where worn wear with or without receipt issues are properly resolved. Do not buy!!!!!

I wrote an incredible review of the coat I purchased that mentioned all the great things about the coat, going into detailed specifics. Then I realized I wrote the review in the wrong coat (I had bought two of them). So I quickly looked up their customer service number to ask them how I could change it… I thought it would be important, but they don’t have a phone number for customer service. I’m sick of dealing with companies that insist on the customer sending an email, looking up the order number, giving all these details because they are too cheap to hire customer service. I love the coat, but the price point deserves better customer relations. I went from being in love with the company, to being a very frustrated, bitter customer. The coat is actually really great, so… there’s that! I suggest buying one, AFTER they have legitimate customer service.

if I knew that, I would never buy anything from Cotopaxi. On June 18, I placed an order for a kidney bag, I waited more than a month and finally found out that my order was received in a different country (Greece) than the delivery address (Czech Republic). I contacted customer service to have them check it out and find out that there really was an error in logistics. They offered to send me the product again or give me a refund. I tried to send the product again, but after several excuses why the import was delayed, I decided to refund and since they told me that I will have the money in my account in 4-7 days, they successfully ignore me and do not reply to messages for 20 days .

worst customer service ever. They don´t reply and when they do they promise partial refund and and delivering your purchase again...all lies...I´ve been fighting them for 2 month...last 4 contacts they said they would refund me in 4-7 days...And here I am, leaving bad reviews everywhere to get my money back.