CotopaxiReviews of cotopaxi.com

I order two jackets and they were too big. Exchanged them and never received the smaller sizes. Emailed the company and they not-so-nicely told me they had proof of delivery and send a picture of a box in a drop off area in Washington. I live in Texas. So they took their time shipping only ONE jacket the second time and said I never returned the second one. I told them the weight of the box could prove I sent two jackets as I know I did. They had zero empathy and were very rude and they stole my money and will not send the second jacket. Unbelievable!!

Not good. Ordered. Paid for express delivery. No sign of despatch so chased. Order to be reissued. But then cancelled as no longer in stock. Should get my refund within a few days (7-8 days after my order) Poor at every level. A new and potential returning customer lost !

Cotopaxi’s Warranty Is Just Tape—Literally “This issue began in November 2024, and despite months of emails, Cotopaxi never offered a real solution. All I received was two small pieces of tape. No phone support, no real resolution—just forms and delays. For a company that claims to be impact-driven, this feels like the opposite of caring. In June 2025 alone, Cotopaxi generated nearly $4 million in online revenue. With that level of income, it’s hard to understand how they justify this kind of customer experience. Patagonia and The North Face offer real customer service and stand behind their gear. Cotopaxi talks values but doesn’t show them when it matters. Jacket was $240. If anyone else has had a similar experience, I hope you’ll speak up too. —A former customer

Ho acquistato un marsupio confidando che i colori (del dia) siano almeno paragonabili a quelli esposti nel sito, peccato che è arrivato un marsupio con tonalità cupe (nero/rosso), totalmente differenti. Visto che il gusto è soggettivo e molto ci si basa sulle foto esposte di uno shop online ritengo assolutamente scorretta una politica di vendita di questo tipo. Oltretutto Cotopaxi propone dei resi a pagamento per della merce totalmente difforme da quanto mostrato nell'e-commerce. Direi che siamo ai limiti di una lotteria, peccato però che lo sia a caro prezzo... Mai più prodotti dal loro shop online

Slechte kwaliteit en geen service. Ik heb een paar jaar geleden een Allpa35 gekocht, door de pandemie en omstandigheden heeft die tas bijna vijf jaar in de kast gelegen. Nu bij een korte reis komt de TPU-coating eraf brokkelen en dat geeft een enorme troep in (hotel)kamers en mijn huis. Cotopaxi geeft niet thuis en hun "lifetime warranty" stelt niks voor, ze doen helemaal niks voor klanten buiten de VS. Blijf hier weg van mensen, ziet er leuk uit op de plaatjes en de functionaliteit is top, maar de kwaliteit is om te janken!

My wife purchased the Sombra Sun hoodie for me for Father's Day for over $90. I wore it once and washed it once and it seemed like it snagged as the fabric got pulled out in the middle of the shirt even though there was nothing in the washer/dryer for it to snag on and no metal or anything sharp in the load. I understand the customer service agent provided the correct information. I have no complaints of thinking the policy stated to me was incorrect. Although I do think proposing some sort of gear tape as a solution probably wasn't an appropriate response. I'm more frustrated by a couple of things: 1) Not once in 3 responses I have received has anyone even said, "Sorry this happened, especially right after only wearing and washing one time". No acknowledgment at all how disappointing it might be to get something you're excited to receive as a gift, having someone spend over $90 on a hoodie and to already having it come apart after 1 wear and wash.  2) This policy, although I'm sure maybe makes sense to a certain extent, I find the strict adherence to it to be extremely frustrating given the circumstances. It's not like I've bought several Cotopaxi items and have made several warranty/defective garment claims. I'm very disappointed that Cotopaxi doesn't seem to want to stand behind the quality of their products. I can appreciate that the company focuses on impact and sustainability, which is a big reason I've started looking at and buying some Cotopaxi things and planned to buy more. But if you don't make clothes that last and that fall apart, then is it really that sustainable? I get the point that yes, of course, I can still wear the hoodie but I don't particularly like wearing clothes that look like they're falling apart. I doubt I stand alone in this. That's why I buy less and wear less clothing but try to buy higher quality, often more expensive, sustainable clothing that will last a long time. I was very happy with my Cotopaxi vest I got last year and wore it quite a bit. But now, given Cotopaxi's stance about this warranty, lack of integrity and unwillingness to recognize my situation, and especially the way it's been handled, I can assure you I will no longer be buying anything else from Cotopaxi, nor will I support the company by wearing the items I already have. I will also be sure to tell all my friends and family about my disappointment in this situation and share my story. I'll also be leaving some reviews where I can and share on my socials. If this is how Cotopaxi runs their business, I don't think I want to be associated and I'll be surprised to see how long this company lasts with this philosophy to customer service. Now it makes sense why I see such poor customer service ratings online for Cotopaxi.  Using sustainability as an excuse to not stand behind the quality of your products and therefore not offer a replacement just comes across as a copout. With this approach and philosophy to customer service, I'll be surprised if this company last long. I was planning to become a lifelong customer but now I will give my support and money to other sustainable, ethical companies (Patagonia, Outerwear, Topo Designs) with a bit more integrity. I had a similar defective clothing item issue with some shorts from Topo and they gladly replaced.

This product is defective. I reached out to customer service, but they immediately pushed all the responsibility onto the seller and then just stopped replying. For such a high price, the quality is incredibly poor-I wouldn't recommend it to anyone. It feels like the customer service team, specifically Robin and Julia, was trained to drive customers away.

Cotopaxi pessimo! Ordine ancora in lavorazione dopo 12 giorni quando sul loro sito scrivono consegna entro 3/4 giorni lavorativi! Inutile servizio di assistenza dall’Albania quando il negozio è di Firenze! Non rispondono alle mail ed è impossibile cancellare ordine.