CotopaxiReviews of cotopaxi.com

I bought a back pack online and Cotopaxi sent me the wrong colour. When I asked them to cover the shipping return, they said "For the return postage cost, we do not offer free return shipping", even though it is Cotoppaxi's error. There is also no telephone on their website and I have tried to contact them numerous times to follow up, both on Insta and FB, but I get a reponse from a bot. This is reallty poor customer service!

This was a great disappointment. The quality is fine, but not worthy of the price point. The bigger problem is that they divided my shipment into 2, did not provide that information and waited until I wrote a bad review, (after several attempts to contact them beforehand), to send my second item.

Bought a backpack in January. It's the middle of Aprl and it's falling apart. The store won't take it back or give an exchange. This backpack was more expensive than what i usually spend on backpacks, and I'm very disappointed in the shoddy quality and terrible return/exchange policy.

Beware!! I bought a Cotopaxi Teca Windbreaker directly from their site. It's advertised as being suitable for 'windy ridge hikes' and 'breezy bike rides'. First wear of it, I did 5 minutes light walking on a chilly day with just a t-shirt underneath, at the end of which I had to towel myself dry I was so incredibly sweaty. I contacted Cotopaxi customer support (which appears to be a bot masquerading as a human), who informed me that sweating profusely in the top after a short walk was entirely normal and in line with the jacket's design! They suggested that if I wanted something for active use I should have bought something else. So it's obviously not suitable for moderate exercise of hiking and biking as advertised (and which I mainly bought it for), and risks hypothermia in some weather conditions. Nevertheless, they would not accept a return because it had been worn - somehow I was supposed to be able to work out that it wasn't fit for purpose just by looking at it! So I am left out of pocket with a windproof sweatbox that is unsuitable for any use. I'm so angry with my experience. I used to like Cotopaxi as a brand, but they appear to have gone massively downhill. I willl never purchase from them again. Judging from other reviews, I'm not the only one.

Bought into Cotopaxi's lifetime warranty - the one they market globally - and when my jacket failed, I was told Canada doesn't qualify. Exact quote: "We currently do not have the capabilities to handle warranty/repair claims outside the US." That's not a warranty. That's a US-only warranty with global marketing. You can't sell product in Canada on the back of "Gear For Good" and a lifetime warranty, then quietly fold when it matters. Patagonia doesn't do this. They support their product regardless of where you bought it (and bought it directly off their site!). Great gear, genuinely like the product. But a warranty is a promise, not a footnote. I won't be buying Cotopaxi again until this changes or they step up & support their claims.

I ordered a backpack. They were never delivered to me and from the moment I recieved a 'delivered' email; I emailed them and asked clarification to see to whom it was delivered. Company ghosted me for over a month until I started escalation with my payment provider. Then they provided a forged signature, as an evidence and claimed that it was delivered to me in person while i wasn't at home. Over 2.5 months they on the paper did an investigation, asking me to submit multiple papers saying i didn't receive the products. While informing me that they are conducting an investigation, submitted claims to my payment provider saying investigation was resolved. Such a dishonest company. I have been battling with them over 3 months, no bags, paid hundreds of euros. AVOID IF IT IS A PLAGUE

Kupiłem plecak Cotopaxi Allpa z nadzieją na solidny produkt podróżny. Niestety, już przy pierwszym pakowaniu plecak podarł się w newralgicznych miejscach – szwy i materiał nie wytrzymały nawet lekkiego obciążenia. Wyglądał fajnie i miał dobrą organizację wnętrza, ale jakość wykonania jest po prostu słaba. Nie jest to sprzęt do prawdziwego użytkowania w podróży ani do noszenia cięższych rzeczy.

My bag lasted well but given that it has a lifetime warranty when I contacted Cotopaxi they weren't at all helpful.