CostumeExpress.comReviews of costumeexpress.com

THIS COMPANY IS A JOKE AND DOESNT RESPECT THEIR CUSTOMERS !! ORDERED MY KIDS COSTUMES A MONTH BEFORE HALLOWEEN AND 1 DAY BEFORE EDD I GOT AN EMAIL STATING THE ORDER COULD NOT BE PROCESSED BECAUSE THE SYSTEM HAD AN ERA AND TO MANY ORDERS WERE PLACE AND THEY DIDN'T HAVE ENOUGH COSTUMES TO FULFILL IT. SO I CALLED TO REQUEST A FULL REFUND, I WAS TOLD ONE HAD BEEN ISSUED AND IT WOULD TAKE 10 BUSINESS DAYS FOR IT TO BE CLEARED OUT THE SYSTEM AND REFUNDED TO ME, WELL TODAY I CALLED BACK AND WAS TOLD NO REFUND HAD BEEN ISSUED AND MY ORDER HAD BEEN PROCESSED!! HOW COULD THAT BE IF THEY CANCELLED IT VIA EMAIL!! AFTER 30 GRUELING MINUTES ON HOLD I GOT A SUPERVISOR TO 'RE' ISSUE ME A REFUND SO NOW I WILL HAVE TO WAIT THE 5 BUSINESS DAYS TO SEE IF I RECEIVE IT.. I'M BEYOND DISAPPOINTED AND FEEL AS IF I'VE BEEN SCAMMED!! **UPDATE* IT IS NOVEMBER 11th and I had to go through paypal to get my money refunded back to me! Whicj takes 10days to review the claim then another 3 to 5 hit my account Shame on them! Never again

Ordered my sons police costume on October 19th, with a guarantee arrival on or before October 27. I never received a shipping confirmation so I emailed them for an update and never got an email back so I called them on October 24 which was on a Sat and was on hold for an hr before I talked to anyone. I was told the costume was still not in warehouse for processing and couldn't guarantee I would have it by the 27th but he was gonna mark it high importance to get it to warehouse to be done. I called back on Monday the 26th to check see if it had been shipped and of course I was on hold for an hr before talking to someone only to find out it was in same status as that Monday. I told them to CANCEL my order cause I went and got something else and REFUND my money and the man said it was canceled and when the people in charge or the refunds received it it would take 24-48 for money to be back in my account. Figured it was all done only to get up on Tuesday morning with an email from them at 2 in the morning saying my ordered had shipped next day ups air and I would receive it that day. I am already furious with this company and for them to NOT cancel my order after I requested. So when I get home from work costume was here which helled my feelings some only to put it on him and IT WAS NOT THE RIGHT SIZE! IT WAS TO SMALL! So I get on phone to talk to them for return address and for some reason couldn't get them on the phone at this point! I have sent another email wanting a refund too but of course no answer! So! I have a costume I told them to cancel that does not fit and I WANT MY MONEY BACK! So check your email or something about order number 296945915 and give me my money back!

Ordered ahead of Halloween and was excited about my new costume. It was going to compliment my wife's costume perfectly for a party that we were attending. Despite having a "guaranteed" delivery date, I did not receive the costume. I called the day after the "guaranteed" delivery date and the order had not even been processed yet. This company obviously does not care about taking care of their customers and they don't follow through on what they promise. Will never use again.

After ordering my 7 year old's costume on the 14th, paying for express shipping, and calling twice in the meantime to be told that my order was guaranteed to be delivered before the 31st, I received an email the DAY before Halloween letting me know the costume was sold out. I went online and I see that the costume is still available. Now here we are on Halloween, scrambling and trying a DIY costume for my daughter. AVOID COSTUME EXPRESS!!! Worst company I've ever dealt with.

Where do I start... Ordered Halloween costumes 7 weeks in advance. 10 days before the big day we called because the customers had not arrived. We ordered 4 full costumes including all the accessories of wigs, gloves, a staff, etc. We were told they were waiting for 1 item and everything would ship together with a delivery of 2-3 days before Halloween. Two days before Haloween, had to make another call because the package we received had 2 wig caps, (not the wigs, just a hair net) and a staff. We were told that the costumes had shipped in the same box we received, which they hadn't. In the same conversation we were told the package went out that same big ht, at 8pm and would arrive "tomorrow". We were also given a bogus UPS tracking number and left without any costumes the day before Halloween. When we called for a refund the kind service rep told me he was processing the refund and it would process in 3-5 days. Then after asking about how we would return the products, we found out the return would not be processed until after they received the products back. After almost 2 hours dealing with their nonsense, we never even received an I am sorry. Our custumes will arrive the Monday, after Halloween. If we could rate this company a zero, we would have gladly done so. 1 star is a gift in my book.

I see I should have checked reviews here first. I ordered my costumes, as another user posted, on Oct. 11, guaranteed Oct. 19. Did not arrive. I contacted them, everything is fine, just a delay in processing, will ship out next couple of days. Did not ship out until Oct 26, and when I arrived home on the evening of Oct 28, a much smaller box sat on my porch. They sent one costume out of the three I had ordered, and left out the accessory ordered as well. I had contacted them numerous times, and all I wanted to know was whether the costumes would arrive, or if I should start shopping again. There are 2 more days until Halloween after I find out that I did not get what I ordered. How am I gonna find the hard to find costume I ordered now!? And still no acknowledgement of their error, or any attempt to refund the majority of my money. Do they get some kind of sick pleasure out of destroying Halloween for small children who truly don't understand the corporation's inability to give 2 cares for the customer they are supposed to take care of? All I needed was that information, and I was not upset at that time. Now I am beyond upset. Thank you Costumeexpress for making this the worst Halloween my family has ever experienced. I ordered in the past, but never again.

Ordered costumes on 10/26/15 and paid $15.00 extra to have costumes arrive by 10/29/15. On 10/29/15, no costume delivered. Called costumexpress many times before I actually got through and had to hold for 40 minutes before I actually spoke to someone. The costumes were still at their warehouse! Told them to refund all of my $$ and that I would never order from them again. Let's see if I actually get my refund!! SCAM!!!!

I ordered our costumes for a family of four excited kids on Sept 24th I was gaurunteed delivery oct 12th.. But wasn't there! I gave it a few days and called them on the 17th after holding for 35 minutes twice and disconnected each time I finally got through the third time after almost 40 min hold. I explained my costume still wasn't there and was promised they'd be expedited and shipped in 2 days. They said they'd defend me 20% of my order as well.. BOTH never happened. So I called again and again and again each time holding for nearly 40 mins being put on hold and disconnected! Eventually reached a lady named Ellen. She seemed nice and said she'd ship my costumes overnight and refund me $50 this time. I asked to speak with a supervisor. Spoke with Niesha and w Was promised a confirmation email of the refund and costumes. Never came. Ended up getting a box yesterday and low and behold there were two of the four costumes and three listed on the packing slip. I called again livid and demanded a full refund which they refused to give me. They claim they will refund the two costumes I didn't get. I spent $114 on these thieves! I feel helpless have no clue what to do and have some broken hearted kids and a broke mom! Horrible company!!!!!!