costplusdrugs.comReviews of costplusdrugs.com

I just used my TeamCuban card at a local pharmacy for the first time and it saved me 65% off my insurance co-pay rate! Now that CostPlus offers access at local pharmacies vs only mail-order count me in as a loyal user! Thank you Mark Cuban for busting up big pharma and pharmacy benefit managers who only serve their own best interests, not their patients.

The prices are enticing but the lack of customer service is not worth it. I had two daily, important medications delayed significantly which caused me to feel very ill until my local pharmacy was able to dispense it emergently.

I came away from my first experience terribly angry. I realized how much we Americans are being screwed by the prescription-drug cartel. I paid $12.40 (including a modest $5 shipping fee) to fill a scrip that previously cost me $300+. Insofar as others' low ratings of Cost-Plus Drugs are concerned, I have to attribute their dislike a response to company start-up woes or to bias in favor of the aforementioned cabal. My experience was absolutely seamless (and, from a $ point of view, totally delightful). I have also learned over the years that, when an uninterrupted supply of a drug is necessary, don't wait until the last minute to order it. Any number of problems can arise to slow delivery no matter what pharmacy you deal with.

Costplus has been a huge savings for us as my medication is 170$ a month, and I only pay 1/3 of that from cost plus. I am so grateful for the service. The biggest weakness I have found so far is that the medication tends to take about a week and a half to arrive. Keep in mind if you order on a Friday, the order does not typically ship the next week either, but the following monday or tuesday as they do not ship or fill over weekends. My last order arrived damaged on a Friday and they cannot replace until Monday with about a 3 biz day ship time on top of that. gratefully no charge for that problem. I am hopeful that their logistics improves to at least similar to CVS order by mail level which is slightly better. My overall experience: 1. Orders are very simple to place. 2. Pricing is better than even my provider will cover elsewhere. 3. If you need your medication within a certain amount of days, make sure you have enough to get you covered for about 2 weeks before ordering (everything is handled in business days only, so when it says 5 days, that means 5 biz days). 4. Expedited shipping was slower for me than standard. Average date of order to arrive on standard was 6 business days. Average date of order to arrival on Expedited was 8 business days. Not sure if it is just me, but i am not far from the depot and I am in a large city.

FANTASTIC EXPERIENCE START TO FINISH, and Saved Big Dollars. The process is very easy and the cost for my prescription without insurance was extremely low! This is a game changer. They make this easy. If they carry the medicine you need, DO THIS! THANK YOU Mark for creating this !

I admire the ambition of Mark Cuban to provide people the opportunity to purchase needed prescriptions at a greatly reduced price. If you have prescriptions that are filled on a regular basis, CostPlusDrugs.com is the way to go. BUT... If you have a one-time prescription, go elsewhere. This was my case, but I wanted to give CostPlusDrugs a try. I no longer need any regular prescriptions (thank you Keto/Carnivore lifestyle). I recently had two prescriptions that needed to be filled once or twice. Below is the timeline of events: April 4 (Thursday) - Doctor's appointment. Prescriptions sent electronically to CostPlusDrugs. I checked my account later that day and saw the prescriptions were on file. I pay along with expedited shipping (3-5 days), an extra $15. In the following days, no contact, no emails, nothing. April 8 (Monday) - Order is still listed as "being filled".April 9 - I send a message to cancel the order. I received a confirmation of my submission.April 10 - I send another message to cancel. I received an email that a cancellation had been submitted without a guarantee. If cancelled, I would be fully refunded. April 11 - I send a third request to cancel. Around noon, I receive an email that the order has already been shipped. I was provided a tracking number, but I do not know if it is USPS, USP, FedEx, or DHL. I attempted to determine, but no tracking information was available. April 12 - Received email with tracking number (with delivery by USPS). April 15 - Received medicine. It took 11 days since the order date to receive the prescriptions with expedited shipping. Email replies are slow.Cancellation is only feasible through their "contact us" link. Prescription #1 CostPlusDrugs - $ 12.54GoodRx at Walgreens - $ 14.66(Tom Thumb, Albertsons, Sam's Club, HEB - slightly over $30) Prescription #2CostPlusDrugs - $ 7.70 GoodRx at Walgreens - $ 4.47(Walmart - $27; most others around $15-21)

I ran out of an important medication. Because the shipping got delayed by the United States Postal Service. I told them I was out for a couple of days. They said they sent an emergency request in over 24 hours later. The request is still under review. And it's coming to the weekend if you need this medication. For protecting your life, I would by at some place sounds, I would not deal with mark Cuban pharmacy if you can wait for the medication that it's not life threatening. They may be okay to use, but it's not worth the aggravation

Positives: I did not have trouble talking to a human being, so long as I called in their customer service hours (Mon-Fri 6am-6pm Pacific). I called at 6:05am and spoke to someone without waiting on hold. My medication is significantly cheaper through Cost Plus, but it doesn't count toward my insurance deductible, so I'm not sure if the math works in my favor or not. Negatives: As many others have said, prescriptions aren't reliably delivered. Which is a big problem when you are dependent on your medication daily. All their timeframe commitments are based on business days. Apparently, they don't work on weekends. So plan on losing a couple of days right there. They don't process within 24 hours. Processing will take at least a couple of days, and possibly longer. They don't offer overnight shipping. Their "expedited" shipping costs extra. It runs through USPS, and takes 3-5 business days. So an "expedited" order takes at least one calendar week, and possibly 1.5 weeks. In my case, my "expedited" order was lost in the mail. So I ran out of my medication. They said their policy is that a medication must be lost by USPS for at least 5 business days before they will consider reprocessing. Presumably, reprocessing will take at least another week, and possibly longer. I have no idea when my medication will actually arrive, so now I have to get ahold of my doctor, put in a prescription to my local pharmacy, and pick it up today. It's hard to recommend Cost Plus, even with the cheaper price.