costplusdrugs.comReviews of costplusdrugs.com

My provider sent a prescription for a 30 day supply of my medication with 2 refills. I contacted support to ask they update the quantity to avoid me placing multiple orders. No response at all. So I worked with my provider to resend the prescription for enough tablets in one fill. A week later the pharmacy hasn’t updated the prescription. I sent a message to check the order status and received an auto-reply in part that “ We are sorry we can't respond personally to every email, but this is the only way we can be the low cost provider of drugs.”

I was referred to this company through my insurance (UMR). For the past two years, I’ve been using Humira through Walmart Specialty, and the experience was excellent. They consistently called to remind me when it was time to refill my medication, and it was always delivered to my home. However, I suddenly stopped receiving those calls, and my medication was not delivered. Later, I received a call explaining that I could no longer use Walmart Specialty because my insurance no longer covered Humira. Initially, I accepted this change because I had no choice. Months passed with no communication, so I reached out to my insurance company around July or August. They told me they were waiting on approval for the new medication. As a result, I have been without my medication since that time. To avoid a flare-up, I had to borrow a Humira shot from my sister. Today, I contacted my insurance company again, and they reached out to Cost Plus Drugs on my behalf. Unfortunately, the representative I spoke with was rude, unhelpful, and showed no compassion. Since I wasn’t an existing customer, I was instructed to sign up online, even though I was told they should already have my prescription. The representative also refused to assist me over the phone. After signing up online and having my doctor send over the prescription, I found out that my co-pay is now $200, compared to the $0–$5 I previously paid. I understand this may be related to my insurance, but this situation is unacceptable. I cannot afford $200 per refill and am currently out of my medication. To make matters worse, Cost Plus Drugs does not accept any discount cards or coupons. I am extremely dissatisfied with this change and the way this process has been handled. I’m unsure how I’ll get my medication moving forward, and I’m deeply concerned about my health.

Was great at first, prices are higher absolutely no Customer Service and you pay shipping. I can get my prescription through GoodRX Locally cheaper. Im really disappointed!☹️

They say to contact them via email. The response was that they do not respond to emails. WHAT?????

I had my doctor send over my prescription and it took a week for them to even process it. I finally received an email saying "check out now, we have your prescription" and I go onto the website and it's saying I have no prescriptions. I tried reaching out to the company, and nobody will respond to my email. Now I have to bother my doctor again to send my prescription elsewhere where I'll now have to pay $300 for it instead of the $15 it had listed on the site.

Stay mad lol

This is a black eye for Cuban. The Shark! This company started off great and I was excited and used them and had great service and speedy results then it HIT A BRICK WALL. They don't respond, they don't get the prescriptions , we send the prescription in mutliple times in 7 days. I used to get an email in 24 hours now not only don't i get an email, they don't have the prescription no matter what. The number is right and we have confirmation it is not worth the savings if you value your time as i spent hours trying to get my critical medicine, i ended up going local and had it immediately. What is your time worth?

Absolutely the worst company I have ever dealt with. No customer service. Lost orders. Cannot get a refill for the life of me...and my doctor has tried multiple times. Come on. This is out health. Our lives. Shut this scam down...