Costa SunglassesReviews of costadelmar.com

I tried their claims service on a pair of glasses that we got through a silent auction at a Gala event. Only to be denied because we didn't have a receipt as you can click during the claims process that it was a gift and then explained in the comments that we had won them. Then asked for more pics with a link attached only to be taken back to the beginning and it wouldn't let me select it was a gift again. Then when I email the customer support about this they tell me that since I don't have the receipt that can only offer me a cost to make the repairs to their crappy workmanship or a 50% discount on another pair of glasses. I will never purchase another set of Costa's.

So I purchased a pair of Fantail Pro blue mirror sunglasses in January 2026. A week ago, early July 2026 they broke! As I was putting them on my face as I've done for 50 years with many other brands of sunglasses, the frame broke above the left lens towards the center and the lens popped out which I fortunately caught. I went through the company's website and return process including pictures and explanation and this is most of the reply that I received. Is this reply from a bot or somebody that doesn't understand the English language!? This is the second pair of now junk Fantail Pros that have broken in the same spot! Seem like this BUYER BEWARE!!!! " Thank you for contacting Luxottica After Sales. I am sorry that the frame break is jagged, which does not denote a manufacturing defect". They did off 50% off a new pair with exclusions. "The exclusions for our discount codes are Limited Edition, King Tide and any New Releases/exclusive, Gold Mirror Lens, Grand Catalina, Taxman, Keramas, Ulu, Nusa, Broadbill II, Finlet, Clipperton, Suenos, PRO Series, and Clemente". Since I have the PRO Series, as they call it, I have to pay full price if I want a new pair of Fantail Pro Shades. I'll be switching back to the Oakley brand as I've never had a pair of their frames break on me! I've been wearing Costa frames for about 3 years and prior to that it was Oakley.

I accidentally dropped my costa rincons from sofa seat height and the frame snapped. Poor quality for a pair of expensive glasses and looks like no way to repair or purchase replacement frames. Won't be buying again.

I have been a loyal COSTA customer for atleast 15 years. They used to last me 3-5 years, and if they broke, they always repaired or replaced. Sometimes I paid like $10. Forward to today's COSTA. I've bought 3 pairs the last 5 years. 2 from a retailer. The last i bought from COSTA less than 8 months ago. I bought the FANTAIL PRO, Tiger Shark frame, Blue Mirror 580 G lens. While fishing and removing my glasses to remove my shirt, the lanyard caught my hat and the frame snapped at a lense. Not enough bending pressure to break the lens or pop it out. It literally snapped the frame. My claim was denied and I paid $154 for a new pair. Discount, I get it, these are $309 glasses. BUT, I shouldn't have paid ANYYTHING. This will be my last i believe. It just sucks, bc you can't beat these once your so used to them. What happened to COSTA?

I have attempted several times to initiate a purchase for parts and because that was a dead end I tried to initiate a chat with the people at Costa Del Mar and every time it redirect me after two or three questions and then ends the conversation. I cannot get Service from Costa Del Mar. I have attempted to claim it as a warranty even though I know it is not. I have attempted to click the button that says warranty status, even though it is not a warranty issue and it ends the conversation. I have clicked the button saying I need to purchase parts and it ends the conversation. It is an endless loop that ends the conversation each time without being able to chat with a person or order the part that I need. Although I love the sunglasses, the Customer Service is absolutely the worst and this is the third time I’ve attempted a Customer Service issue in the last six months with the same result. I am very very frustrated. I own three different sets of Costa Del Mar sunglasses so clearly I love the glasses, but because of the Customer Service, I will have to switch to a different brand.

The glasses itself are pretty good and durable but whatever you do DO NOT get the warranty. Its just a waste of money and nothing is ever covered . This is my second pair of glasses eith warranty and both times the glasses were suddenly no longer manufactured and the warranty was void.

Terrible company. They do not honor warranties. Customer service is a disgrace with every agent giving a different response just to try and get rid of you.

Loved my Costa glass lenses sunglasses until the materials began separating on the temple pieces. Contacted CS and was told it was not a material or workmanship issue and not subject to warranty coverage. $400 worth of glasses lasted less than two years. Never again - better options out there.