Costa SunglassesReviews of costadelmar.com

I purchased Costa Del Mar sunglasses on July 24, 2026 for $236.99. Less than six weeks later, in late August, the lens cracked right next to the nose piece while I was cleaning the lenses. THERE WAS NO ACCIDENT, ABUSE OR MISUSE INVOLVED. I followed Costa’s warranty/service instructions and submitted a service request. Costa’s response was that the damage was not related to a manufacturing defect or material fault? How did they decide that, the lens cracked? So, they would not cover it under warranty. Because my original model wasn’t available, Costa offered me alternative sunglasses at a discounted price. The option presented to me was to spend another $155.00 plus applicable taxes on a different model of sunglasses. WHO IN THEIR RIGHT MIND WOULD CONSIDER THAT OFFER? This is extremely disappointing for a product that cost $236.99 and lasted less than 2 months. I wasn’t expecting the company to replace a pair of sunglasses years after purchase, I was asking for reasonable help with a lens that cracked during what I consider normal use. I have owned and purchased other quality sunglasses before, (Maui Jims) but this experience has seriously changed my opinion of Costa Del Mar products. DO NOT SPEND YOUR HARD EARNED MONEY ON COSTA DEL MAR PRODUCTS. When you spend $240.00 on sunglasses you expect the product to be durable and you expect the manufacturer to stand behind their product when something goes wrong soon after the purchase. YOU'RE NOT GOING TO GET THAT WITH COSTA DEL MAR.

I have worn Costa sunglasses for YEARS and have always loved them, but after this experience, I am beyond disappointed with both the product and Costa’s warranty service. I purchased my latest pair from Cabela’s in Fort Mill, and I have barely had them a year. These sunglasses have never been dropped, abused, mishandled, or damaged in any way. While I was wearing them, I walked from a cold indoor environment outside into temperatures over 100 degrees. While the glasses were still ON MY FACE, the right glass lens suddenly split from the inside. I have never in my life owned a pair of sunglasses where the glass lens simply cracked or split while I was wearing them. I submitted a warranty claim to Costa and explained exactly what happened. They denied the claim. I submitted the issue again, and Costa denied me a SECOND time, stating this was not a manufacturing defect. Seriously? If a premium glass lens splits while the sunglasses are sitting normally on someone’s face, with no impact, no drop, and no misuse, what exactly does Costa consider a defect? For the price Costa charges, I expected them to stand behind their product. Instead of repairing or replacing the defective lens, they offered to sell me another pair at a discounted price. Why would I spend more money on another pair after a lens failed in less than a year and Costa refused to honor the warranty? I have been a loyal Costa customer for years. I never thought I would be writing a review like this, but their response has completely changed my opinion of the company. A premium price should come with premium quality and customer service. Based on my experience, Costa provided neither when I needed them. Buyer beware. If something goes wrong with your expensive Costas, do not assume their warranty will protect you.

I’m extremely upset with the new quality and outsourcing of repairs of Costas. The mirrored blue lenses don’t withstand conditions of being on the water daily. Mine are prescription and when i tried to get the lenses fixed, I was referred to eyeglassesdepot.com. They don’t do blue mirrored lenses. On top of that they didn’t fit into the frame correctly, leaving a large gap along the top. I sent pictures and they apologized offering to fix them again. Sent them back in, finally receiving them back in the same condition. They are now trying to tell me that’s how they fit originally. Maybe if they’re referring to the second time when i sent their botched repair. Now i have unwearable sunglasses and it cost me $174. I should have just bought a brand new prescription with a better company like Maui Jim’s. Will not be buying Costas ever again.

Wish I could give them 0 stars! The lens cracked in the corner of my sunglasses which was odd since they were in the little bag for protection and sitting on my desk. Submitted a service request to have a my lens in my sunglasses replaced or see if it was still under warranty. Well unfortunately it was not covered since it was just past the 1 year mark. They said they could replace it for a fee so I submitted it for replacement received the shipping label and sent them off. A week later after they have been sent back the company never processed my payment to fix the lens and customer service canceled my request. So I contacted Costa customer service and was told that there was an error on there side and basically could not fix them and in return they gave me a 30% discount on a future pair on there website and they have my glasses. I have never had the worst customer service from a company. I will never buy anther pair of Costa sunglasses again. Disappointing to spend that kind of money and they don’t care about the customer.

Costa sunglasses have seem to have lost the quality.

There is a reason this company faced a class action suite. They make it impossible to repair or replace your glasses! The process is set up to be complicated with back and forth case numbers that most give up like me. I have 3 pair I want fixed and am willing to pay them to do so. They claim that for $18 they will fix them, not so. I will go to Maui Jim from now on.

My expensive Costa sunglasses are coming apart at the frame arm like a cheap pair from a discount store. What about the warranty? Oh, that’s not a manufacturer defect! But we will sell you another pair at a discount; $207!! Right, I’m stupid enough to throw good money after bad!! Save your money, buy another brand. Costa does not stand behind their product.

I’ve had a pair of Costa sunglasses for about 15 years now. The glass lenses recently cracked and I sent pictures of them to Costa to see about a repair. Because they were a discontinued pair, Costa gave me a 50% off code on a brand new pair. Absolutely stoked about this! Love how Costa treats their customers.