Costa SunglassesReviews of costadelmar.com

I used to love Costa. Agree with other reviews: HORRIBLE support. No customer service with phone or email support. This company is using COVID as their only excuse of not providing service. Customer support does not require bricks an mortar; they can hire reps to work at home if their goal is to maintain excellent service. But, that is NOT Costa's goal anymore. In the past, I have always had excellent and quick service with a question or repair. My account was locked out and said my email address is not recognized even though they SPAM me with 5 emails a day! Same as others: on hold and no reply except generic email replies. No more!

I ordered a pair of sunglasses described as XL on their website. They were quite small when they arrived a month later. I immediately initiated the return process at that time on June 23rd. It is now September 10th and I still have seen no evidence of a refund being processed. I have called the company a dozen times now, waiting on hold for an hour or so each time. I got confirmation over the phone that they had the returned package in their possession on August 7th. Over a month later, and they have done nothing! A bunch of crooks

Customer Service is the WORST!!! I sent defective glasses back and they exchanged them for a completely different color and way less expensive pair! And forgot getting them to answer phone or email!!

’m not sure when and why the customer service of costa Del Mar has gone down the tubes but it’s so sad. Ur website sucks and has locked me out where conveniently all my prof of purchases are to submit a claim, how convenient. The old costa would charge you $75 dollars if your sunglasses weren’t under warranty to be repaired. Now.... just a email and encouragement to purchase another pair. No way! What happened??? I call I stay on hold for over an hour, I chat with your service people and they have NO idea what they are doing or remedies on how to fix any issues. I know your company better than they do, sad! I am highly disappointed and letting the world know too!

Costa does not stand up to their warranty, customer service is nonexistent, quality has gotten very poor over the years. Time to find a new sunglass company.

Support fishermen? Yeah right. Ordered a pair for a fishing trip, they didn't show up in time. When i returned five weeks later, discovered they were too small, and attempted return (after ordering a larger pair), i was told they were no longer eligible for return.

I have been a supporter of Costa sunglasses for years. However this was my first online purchase and it's been a nightmare!! I bought a pair of sunglasses June 2, 2020 and when they came in I didn't like the way they fit on my face (no big deal). I sent them back way before the time frame was up. I get an email stating they received my glasses back and I would get a full refund with 15 business days! I still haven't gotten anything! I've called and spoke with someone several times and the first time they told me that THEY made a mistake when they received them back in and that was why I hadn't gotten it yet. They assured me my refund would be sent to me by August 12, 2020 but still NOTHING! Today is August 18th and I called back and was told they would issue my refund in 7-10 days! I will believe that when I see it!! I will NEVER buy anything from them online again!!

Terrible customer service. The warranty app does not work and you can not talk to anyone. This use to be a great company. I have owned Costa sunglasses for 20 years. Never this problem until the new Italian owner took over. They are laying off most of the Daytona staff. Sorry to see a previously good company go bad.