Costa SunglassesReviews of costadelmar.com

I will never buy another pair of Costas. Not even one year of wear (if that) and the rubber falls off? If that is not considered a defect, your product is junk. Can't believe these were $200, give or take and didn't even hold up a year after general wear. You have lost me as a customer as well as several others I know. Warranty?.... Pshhh what warranty... Costa needs to do better.

Warranty is the best in the industry mine were discontinued so costa sent me a 100% off coupon to pick any pair i wanted to replace them. Great customer service the whole way cant reccomend enough.

I am really happy with my purchase. Detailed descriptions and shopping guides helped me make sure to buy sunglasses that fit my large head and look good. The process to purchase the sunglasses and quick shipping were great! My sunglasses and accessories arrived as expected and I am pleased with them. Thank you!

Shipping was extremely fast. I have had 3 pairs of the Brine copper, and they are the best optics I’ve owned. My first pair I’ve used for yard work and have a few minor scratches from that abuse; my second pair I just lost at the beach after a wave knocked them off; this third pair is because I needed an immediate replacement. They are highly durable and hard to scratch, and I’ve had these pairs for years.

Enjoyed the virtual try on portion of the website.

Great customer service in all aspects.

Horrific customer service. Reviews on "Trustpilot" make me not trust Trustpilot! After my poor experience, I started trying to research how to get to someone in management, then started tripping across all of the awful customer support ratings for Costa. For example, the BBB has them at 1.4 stars and a Rating & Accreditation grade of "F". I now know why. It's a VERY long story, but in short I ordered prescription sunglasses from them, exactly following the instructions provided online, which should have worked (based on the instructions on the website). BTW, there is zero indication of lead time to make the glasses, they only tell you shipping will take 2 days. Then, after confusing automated emails from them, I had to contact customer service several times, each time was a different story, and each time I was given a different response/reasoning for why my order wasn't being processed. However, each time that rep told me it was "fixed" and the order should be fine, but each time I followed-up, I found out it was not. I sent an email and also requested from a couple of the reps to escalate the issue to senior customer service management, and they told me somebody would follow-up with me - but they never did. Costa use to be a good company, but I think they were purchased by another company that clearly is trying to save money and boost profits by slashing their customer support function. Their chat function is horrible (which is where they predominantly try to direct your customer service requests, rather than talking to a live person), which does not produce a support ticket number nor does it produce a transcript for later reference. Therefore, each time you talk to support, they have to start over from the beginning, as they don't have a system to track support issues. When I did finally speak to somebody, they gave me a phone number to supposedly speak to someone in their Rx departement, but it ended-up being their parent company (Luxottica) that only handled calls from other companies and did not deal with consumers directly. Another dead end. This is where I gave up. Costa sells decent glasses, but if you ever expect there is ANY reason you MIGHT have to follow-up with them (warranty returns, issues with orders, etc.), chances are you are going to be out of luck.

After the wife trying on several different pairs of sunglasses, she decided on the Anaa’s. Ordered directly from Costa due to stores not have the glass lenses in stock. Super quick shipping, very happy.