Kevin D.
Not a good customer service experience.
I own 6 pair of Costas. The first pair I purchased, Eliminator model, I would call indestructable. Great glasses. I also have a pair of Fathoms, which needed repairs. I opened a claim with Costa, and the response was not what I expected. It was denied for lack of receipt, out of warranty, and not due to defect in material. The pair in question was purchased with a lifetime warranty. I opened up another claim, and this time it was denied due to replacement parts not being available, as this model is no longer being offered by the company. I was offered a coupon. Terrible customer service! I no longer recommend Costas.
Response from Costa SunglassesAug 3, 2023
We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please send us your name, email address, order number(s), and any additional details to [email protected]. Again, we apologize for the inconvenience and look forward to hearing from you soon.




