Costa SunglassesReviews of costadelmar.com

Customer service is non-existent. First pair of sunglasses I have spent more than $100 on, and treat them as such. However, the nose pads started falling off a couple months into having them, despite my delicate care. After paying far more attention to them than I ever should have needed to, in an attempt to keep the nose pads, I lost one. Now I cannot get in touch with anyone to get replacements. Not in stock on the website and nobody home. Optics are solid, but I won't be a return customer. Purchased through a retailer, so I was naive to the poor customer service of this organization until I needed it.

Bought multiple pairs of sunglasses over the years and always loved the durability of your glasses. (Some last 3 years). IDK if Costa changed their materials or what but now I have a pair less then a year and all the rubber inserts are peeling off. Very unsatisfied with the durability of the new glasses. Bunch of friends told me to stay away from Costas now... and for the future I think I am going to listen to that statement.

Love Costa's had them forever, but their customer care is so bad. You can never talk to anybody. You have to try it online and their online service sucks. For that reason, I'll change brands. Spend too much money on these glasses to try to repair them and never get anywhere bye Costa.

Edit: Costa responded to this review. I wrote them back 3 times after they responded. They never answered. This again supports the lack of customer service. I wish I could give zero stars. This company has lost its way since being acquired by Luxottica. Had a relatively new pair of glasses develop a crack within the lens - not on the outside or inside. I submitted a repair request and it was denied saying it wasn't a manufacturing defect. This is likely my 20th pair of Costas over the years and I've never experience this. This company doesn't stand behind it's brand. I will never buy another pair and will discourage others from buying from Costa as well.

I am on my third pair of costa tuna alley sunglasses. The nose pieces deteriorate after a few years and they won’t replace them I have bought two new frames over the years to replace the ones that are bad I just purchased another pair in August because I needed them in a pinch. Maui Jim’s have a lifetime warranty on nose pieces that what I will be purchasing next time.

For $300 sunglasses they're absolutely trash Walmart grade flimsy floppy came scratched just absolute horrible experience customer service is slow as hell wouldn't ever be buying from again

Great glasses as long as you never leave the house! Received the Fantail Pro with the 580G lens for Christmas less than a year ago and after falling off of my head onto my dock the right lens shattered. (Lenses are supposed to be designed to be durable to withstand offshore fishing) Friend of mine sells Costas at the local tackle shop and said "Don't worry about it, that'll definitely be covered under their warranty" so after 3 weeks of attempting to submit my claim I get it back and it's denied. They will repair them for $130 though. Reached out to customer service on their website for them to say "Sorry but there's nothing we can do, I can sell you a new pair for %50 off though." Absolutely ridiculous! What am I paying $300 for a pair of glasses for if they aren't going to honor their warranty?!?!? I've got a pair of Oakleys that have been dropped from 30ft up on top of an aircraft onto concrete that are still going strong, but yet my Costas that are supposed to be superior can't survive a 5ft fall onto a dock. I can honestly say I will never buy another pair!

I recently warranted a pair of glasses through them, and they no longer offered the same color way so I had to pick new frame all together or a new lense/frame color of the current style I had (no big deal) so I picked a new frame based on what they deemed “comparable”, but when I got them they felt totally different. Smaller lenses, narrower frame, overall they’re awful! I reached out to try and exchange them for the original style I had but the best they could do was offer a coupon voucher for another pair. So just like the ones I warranted, the new ones are useless and sit in a drawer unused. You’d think there would be a solution for an online transaction considering THEY said they’re similar in fitment other than “buy another pair” After reaching out to the provided email in their response, the only answer is still “we can’t help you”. What a waste of energy. Great facade pretending you want to help customers with your responses like this. 😂