CosmeticrxReviews of cosmeticrx.com

I recently started with cosmeticrx and couldn't be more happy with everything! The website is easy to understand and when I had questions about my Groupon, they were answered fast. I emailed them about 5-6 times and reached time they got back to me within 24 hours (usually within a couple hours). The day after my consultation they had approved my prescription and a couple hour after I had a tracking number for my shipment. Their staff is helpful, kind and patient. Great experience

From start to finish, they make it easy peasy lemon squeezy ! Customer service answered questions that I had before I could even ask them. A+

I was a little worried about purchasing the Tirzepatide on Groupon but I scrolled through the reviews and was encouraged about the positive feedback, so I went for it. I placed my order yesterday and it was already processed and shipping today. So far, fantastic experience!

It was smooth, easy, and very fast. Loved the process.

Fast and professional customer service. Very satisfied! Thank you Melissa for all of your help.

Easy process with quick shipping.

Easy intake process and fast shipping!

Previously gave a good review of this company but how things have changed. The customer service and responsiveness is poorer than ever before! Having previously utilised for GLP1 medication and had no issues except in very busy periods due to promotional offers they were running, I started a consultation for a sleeping aid as I have always had difficulty sleeping and it was becoming overwhelming. It took 10 days to be reviewed and then several further days to receive the medication with multiple chasers needing to be sent to. When prescribed I was advised as part of the written confirmation that I would be contacted in 30 days for follow up assessment. This did not happen. I was not aware that it had been set up as a repeating 3 month prescription and would not have thought it would be if there was a planned follow up. I then noticed I had a pending credit charge appear. As soon as that appeared I contacted CosmeticRX to say please don’t process, I’m not taking the mediation, the follow up didn’t happen, not aware repeating etc. After multiple messages on the platform and text messages I finally got a short response 3 days later on the portal simply stating order can’t be cancelled as already sent. No mention of the fact that I contacted them before it was sent or that they failed to conduct a medical follow up as indicated on the prescription. Really annoyed as I trusted them, have recommended them to multiple people and left 5 star reviews that were previously deserved but are no longer representative of how the business operates. From when I first started using them in August 2025 the customer service has gradually deteriorated with the responses becoming less and less informative, helpful or even customer service appropriate