CosmeticrxReviews of cosmeticrx.com

Buyer beware! This company scammed me out of several hundred dollars! They kept charging my credit card $135 every month for several months with no product. I contacted them by phone, email and website chat and told them to stop any subscription (which is what they said it was for access to support if I needed it). I disputed with my CC co. They stopped for a few months then started taking money again. Each time they use a different name so the charges will go through because the credit card co keeps blocking the names. Charges were at first reversed but now they are saying I signed up for the support so the charges were put back on my CC acct. in reality, I only ordered a medication (Tirzepitide) I was never aware of a subscription. I’ve been fighting this for months.

I’ve been using them for a few months but this month my prescription hasn’t shown up this week after I paid for it 3/29 and was already supposed to take it.

5 Stars ⭐️⭐️⭐️⭐️⭐️ - Melissa was ahmazing. I have been emailing back and forth and she made an executive decision to pick up the phone and just call. In my emails I was getting so frustrated and it seemed no one was understanding what I needed. We got everything resolved in a matter of minutes. Sometimes all it takes is a simple phone call of minutes versus days and weeks of emails. Thanks Melissa 🙏🏽 😊.

Terrible customer service, if they do reply it takes days and it's only a few words . Product I purchased may as well been sterile water as it had zero effect on me but they refused to even acknowledge the issue. Wave yourself and go elsewhere

Great product will continue to use!!

The worst most nonexistent customer service ever. Can’t ever reach anyone! Paused my subscription due to this.

I had orderedTirzepatide and was confused about how to take it because it was different directions from the last company that I used. I received excellent customer service and now I feel so much better

I enrolled in this company’s weight-loss medication program through Groupon and my first month went smoothly. However, during my second month there have been nothing but significant delays that have interrupted my treatment. My refill was supposed to ship on March 5. I was not billed until March 6, and days later (as of 03/13) I was still being told the order would “ship soon.” My last injection was February 26, and I have now gone over two weeks without receiving my medication or having any available to take. After I initially posted a review about the issue on Groupon, someone from the company contacted me and offered a partial refund and a discount for next month’s service if I went back and posted a positive review about the product itself, promising that the semaglutide that I’d been anxiously awaiting would arrive 03/12. However, despite that call, I still have not received my medication or been given a clear shipping timeline or a tracking number. Because this service involves prescription medication that requires consistent dosing, delays like this are absolutely concerning.