Barb
Trying to cancel subscription
Trying to cancel subscription. Program is very good just cant afford at this time. Directions on website to cancel do not work, there is no "Cancel Subscription" under any billing, account category. sent email, no response yet.
Response from Core Balance TrainingMay 15, 2024
Hello Barb, Thank you for letting us know of your decision to cancel, and I appreciate your feedback regarding the quality of our program. I sincerely apologize for any difficulty you encountered during the cancellation process. I am committed to investigating this matter, as there should be a cancellation button accessible in your account settings. In pulling up your correspondence, I can see that your cancellation request was received at 6:28am PT and I can confirm that our Student Advocate replied to your email at 8:48am PT, acknowledging the cancellation of your membership. Thank you for being a student with us and please don't hesitate to reach out if you decide to continue at a later date! Best Regards, Austie with CBT UPDATE: Upon further investigation, I can see that there was a cancellation button under the 'My Account' tab. I am genuinely sorry if this detail was overlooked and for any inconvenience this may have caused you, as we strive to facilitate an easy cancellation process.




