Jane K.
I placed my order number CV21320 Jane…
I placed my order number CV21320 Jane Keir on 3.10.21& still have not received it. When I checked the tracking number it tells me nothing just perhaps the parcel is in Belgium ? Unfortunately I ordered this for a special birthday on 14.11.21, doesn't like like it will get here. Please explain
Response from CoravanaNov 16, 2021
Hi Jane, It's good that you reached out to us, sometimes parcels get delayed, for many reasons. We checked your order, it looks like it's been shipped from Europe to Australia a long time ago, and it should have been processed in the Australia Post system by now. It happens very often lately, especially during this season of Holidays and sales, that a backlog of orders occurs in the Australian customs, which causes these delays, this is not something that is up to us unfortunately, you can inquire with them to verify it. We believe it should turn up any day now, rest assured we will get back to you as soon as possible, we will solve this case quickly! If needed, we will send a new package with door to door, express shipping service. Customer care is a top priority for us at Coravana, we value each and every client and we do our best to help with anything we can!