Coravana was founded with one main mission- empowering women to treat themselves to everyday luxury, each piece we make is carefully designed & impeccably handmade, to be sold at an affordable price. When you buy a Coravana jewelry creation, you become part of the Coravana family, it is the beginning of a beautiful relationship that will grow for years.
Coravana (coravana.com) has 323 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
coravana.com
Website
coravana.com
Category
Jewelry & Watches
Listed on Five Star Index
2026
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The company replied to 73% of reviews.
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Most recent review: October 2026.
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I ordered 6 pairs of flip flops when they were delivered 4 pairs were completely the wrong size!
I have sent two emails trying to sort this out and have had no response.
I go on holiday in 3 days !
It such a shame as I have ordered here in the past and had no problems but this last large order has been a disaster the wrong sizes received are not even close to what I ordered!
Really disappointing.
Response from CoravanaOct 15, 2022
Dear Nicola,
We are writing this response after speaking to you in detail and solving the issue to your satisfaction.
All pairs were in fact the correct size ordered, however the confusion was due to your assumption that our sizing is in UK sizing, but as we clearly mention on our site and product information, all sizing is in US sizing.
We have now made this clear and all is well:)
We hope you love all your pairs!
RL
Rebekah L.
Flip flops never delivered
I ordered a pair of flip flops from Coranova several months ago. The first pair was sent to the wrong zip code. I live in Boston but the flip flops were sent to Dorchester ( yes a part of Boston but not close at all to Beacon Hill where I live). I sent Emma a photo of the address that was inputed and the zip code and then showed her a photo of where it was delivered. Thankfully I use the shop app to follow my orders. She responded by telling me that Dorchester was Boston so I should check with my neighbors. After a second email explaining that yes Dorchester is a neighborhood in Boston but with a very different zip code and again attaching my photos she responded several days later saying she followed up with the USPS and indeed the flip flops were sent to the wrong address and she would be sending a new pair. Flash forward several weeks and again the same thing happens. I believe whoever is inputting the address is not verifying after. I again send her an email. She tells me she will check with her warehouse and get back to me. Again I attach photos. I tell her at this point I would just like my cc refunded. No response. So I again email her. My most recent response is that she checked with her warehouse. They say they sent to the correct address. Since this is the second time it is no longer their responsibility. It is my problem and I need to check with the post office and ask them to refund me. What???? Who does business like this? In my 54 years I have NEVER experienced such terrible customer service. Buyer be ware!!!!!
Response from CoravanaApr 19, 2022
Hi Rebekah,
We're very sorry to hear you had a bad experience with the shipping procedure.
We have truly tried to do everything we can to make sure your package will be delivered to you, we shipped your order twice with no extra charge at all, we made sure the shipping address fully matches the address you supplied, and yet, the package was delivered to the wrong address twice.
In cases like these, a claim should be filed with the shipping courier, as they are responsible for the package to be delivered correctly, we have filed a claim from our end and suggested you do the same, as you deserve a refund for the lost packages. Until an official response is received from the shipping courier, we cannot act further on this case.
We are here to assist with any information needed in the process, and we hope this case will be solved as quickly as possible.
The last thing we want is for our clients to feel disappointment with their purchase!
KA
Karen
Great Customer Service
I am writing another review for Coravana. I wrote one a few hours ago because I had not heard from Customer Service answering some emails I had written. However, it is the weekend and I was acting impatiently. Coravana Customer Service, specifically Emma, got in touch with me and answered all my questions and resolved the issue quite satisfactorily. I am happy with the customer service I received from Coravana and want to retract my previous review, which I wrote instead of giving Coravana enough time to get back to me.
JP
Jack P.
I purchased some goods from Coravana…
I purchased some goods from Coravana during the 2021 global shipping crisis. Given this, the shipping of the goods was a massive challenge. I found Emma from the Customer Support Team to be an excellent individual to work with on tracing and receiving the goods. Their ongoing support, post-purchase was the best I have come across and I have no hesitation in recommending them to anyone. Kia Kaha Coravana and all the best for 2022 Emma :)
BC
BChicago
how can you say there is a 30 day…
how can you say there is a 30 day return policy when your website right now says "Our customers have the right to return the product within 14 natural days".
Response from CoravanaDec 20, 2021
Hello,
Our return policy is normally 30 days from the day of delivery, and during the holiday season it is even 45 days. We're not sure where it mentions 14 days, but it is not up to date, always check our official returns information page- https://coravana.com/pages/return-policy
Feel free to contact us if you need any further assistance with your return, we are happy to help!
PR
Priska
bracelet and ring are wonderful
bracelet and ring are wonderful, the service is great, I'm glad I bought from Coravana
DM
David M.
The items have always come promptly and…
The items have always come promptly and as described.
BA
Barbara
Beautiful earrings.
The earrings are very beautiful, just the right size. They sparkle like cray and will make my holiday outfits look great. Of course, I will continue to wear them after the holidays! They will also go great with my jeans.
