Lisa F.
I returned merchandise and they still havent refunded my $
I ordered one bracelet and got a discount offer upon completing the transaction for another which i executed. Two transactions for a little more than $211. I got the jewelry which i did not like - it was too fake looking - and too hard to wrap around wrist several times. I returned at my expense with insurance cost. it's been over a month since they got it and they cannot execute a simple refund. BEWARE this is a fly by night outfit and they can advertise every day on FB but they cant do a simple refund because they get to keep your $ longer. I have opened a Paypal case and they have yet to respond to Paypal. Be careful and use a service for payment that will go to bat for you.
Response from CoravanaAug 23, 2025
Hi Lisa, Thank you for your feedback, and we're truly sorry to hear you were disappointed with your experience. We want to clarify that your return was indeed received and your refund has already been processed, it was just slightly delayed due to a backlog during an unusually busy period. As a small, family-run business, we always aim to provide the best service possible, and even during our busiest times, we responded to all your messages within 24 hours, reassuring you that your refund will be issued once your package is inspected. We're sorry the refund process took a few days longer than expected, and we understand how frustrating that can be. We always strive to handle returns promptly, and delays like this are not the norm for us. We will use your feedback to keep improving our service.