COPYMINDReviews of copymind.me

Response from COPYMINDJun 11, 2026

Thank you for sharing your feedback. We're truly sorry to hear about your experience and the frustration and distress it caused. What you described is genuinely concerning to us and is not the experience we want anyone to have. We're sorry that this left you feeling unheard and further upset. We would really appreciate the opportunity to understand what happened in more detail so we can investigate the issue thoroughly and continue improving the service. Feedback like yours is important, especially when it highlights situations where the experience may have fallen short of our intentions. Regarding refunds, we do have a refund policy that both our users and our team follow to ensure a fair and consistent approach. At the same time, we always do our best to consider each person's individual circumstances when reviewing requests. We're sorry if that wasn't how the process felt in your case, and we'd like the chance to look into it again. Unfortunately, we're unable to identify your account from this review alone. If you're comfortable doing so, please contact us with the email address linked to your account so we can review your case and assist further. Again, we're sincerely sorry for the negative experience and appreciate you bringing this to our attention.

Response from COPYMINDJun 11, 2026

Thank you for sharing your concerns. We're sorry to hear that your experience left you feeling frustrated and disappointed. We'd like to clarify that any user can cancel their subscription at any time directly from their account settings in the Billing section. Users can also contact our support team and request cancellation assistance if they need help with the process. Regarding the add-on purchase, add-ons are presented with clear pricing, a visible option to decline, and can only be purchased after an explicit confirmation step. There is no automatic enrollment into add-ons, and we do not trigger or purchase them on behalf of users. We're sorry if the experience felt different from your perspective. We understand that refund-related situations can be frustrating. While we do follow a refund policy to ensure consistency and fairness for all users, we also make every effort to consider individual circumstances when reviewing requests. We're sorry if you felt that wasn't the case here, and we'd genuinely like the opportunity to review your situation once more. Unfortunately, this review doesn't provide enough information for us to locate your account. If you're open to it, please provide the email address associated with your account so we can investigate further and provide appropriate assistance. Thank you for bringing this to our attention.