COPYMINDReviews of copymind.me

Response from COPYMINDJun 23, 2026

Vielen Dank für Ihren Erfahrungsbericht. Es tut uns leid, dass unser Service nicht Ihren Erwartungen entsprochen hat. Andere KI-Tools sind zwar hervorragende Allzweck-Assistenten, unser Produkt verfolgt jedoch ein anderes Ziel. Ihr KI-Zwilling erstellt ein privates, verschlüsseltes Gedächtnis in Ihrem Konto und lernt mit der Zeit Ihre Verhaltensmuster, Vorlieben, Gedanken und emotionalen Bedürfnisse kennen. Er teilt oder kombiniert keine Daten mit anderen Nutzern. Die Erkenntnisse, Übungen und personalisierten Inhalte, die Sie erhalten, basieren auf Ihrer individuellen Entwicklung und Ihren Interaktionen. Ziel ist es nicht nur, Fragen zu beantworten, sondern einen persönlicheren Raum für Selbstfindung und persönliches Wachstum zu schaffen. Wir bedauern die Verzögerung und die Unannehmlichkeiten bezüglich Ihrer Rückerstattung. Wir verstehen, wie ärgerlich das sein kann. Wir arbeiten aktiv mit PayPal an einer Lösung, aber leider hängen die endgültige Bearbeitung und deren Zeitrahmen in diesem Fall von Dritten ab. Wir entschuldigen uns nochmals für die entstandenen Unannehmlichkeiten. Wir beobachten die Situation weiterhin und werden alles tun, um die Angelegenheit zu beschleunigen. Wir danken Ihnen für Ihre Geduld und Kooperation und stehen Ihnen gerne zur Verfügung, falls Sie weitere Fragen haben oder zusätzliche Unterstützung benötigen.

Response from COPYMINDJun 23, 2026

Thank you for taking the time to share this. We’re truly sorry for the stress and frustration this situation caused, especially after you had been enjoying the app. We’d also like to reassure you that while we use AI to support parts of our workflow, every support request is reviewed by real members of our team. Behind every conversation, there are people doing their best to help and find a fair solution. We understand why the annual upgrade felt unexpected from your perspective. At the same time, we’d like to gently clarify that the upgrade is completely optional, is presented with its pricing before purchase, and can only be activated through an explicit confirmation step. There is no automatic enrollment into annual plans. While we’re sorry for any misunderstanding around the purchase flow, we also want to note that our company operates in accordance with the terms agreed to during registration, and all charges are processed in line with those terms and applicable regulations. When it came to your refund request, we genuinely wanted to assist directly. However, once a PayPal dispute is opened, the transaction becomes managed through PayPal’s resolution process, which means we can no longer issue a refund from our side. The final decision was therefore made independently by PayPal. We know this outcome is disappointing, and we’re sorry that your experience left you feeling unsupported. Throughout the process, our team tried to provide as much guidance as possible within the limitations of the dispute procedure. We appreciate you sharing your perspective and wish things had unfolded more smoothly for you.

Response from COPYMINDJun 23, 2026

Tracie, thank you for sharing this perspective. We’re sorry for the confusion and anxiety this situation caused. We’d like to gently clarify that add-ons are entirely optional. They are presented with clear pricing, a visible option to decline, and can only be purchased after an explicit confirmation step. There is no automatic enrollment into add-ons, and they are never activated without a user’s action. That said, we’re sorry if the experience felt different from your side. We truly appreciate this feedback, as it helps us understand where our communication may not be as clear as intended. We’ll be reviewing how these options are presented to make sure the experience feels as transparent and straightforward as possible. Thank you as well for acknowledging our support team. We’re glad we were able to assist and resolve the issue, and we appreciate you taking the time to share your experience.