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I want to give a HUGE shoutout to Kayla…
I want to give a huge shoutout to Kayla Harris on the CopyMind support team. I reached out regarding an unexpected renewal charge of $49.98 that came through on my account after I believed my subscription had already been canceled. I was honestly very stressed and frustrated about the situation, but Kayla completely turned my experience around. She responded quickly, acknowledged my concern with genuine empathy, and took the time to actually review my account history, including both of my payments. Without any pushback or lengthy back and forth, she issued a full refund as a one time exception and confirmed my subscription was fully canceled with no future renewals. That level of care and efficiency is rare and truly deserves to be recognized. Kayla was professional, warm, compassionate, and solution focused from start to finish. She did not just resolve my issue, she restored my confidence in the company entirely. Customer service like this is hard to find, and Kayla sets the gold standard. If you ever need support, I hope you get someone as phenomenal as she is. Thank you, Kayla. You are a true gem and an absolute asset to the CopyMind team! 💛



