COPYMINDReviews of copymind.me

Response from COPYMINDJan 7, 2026

We’re glad to hear that everything’s going well so far! 😊 Thanks for sharing your feedback! 💛

Response from COPYMINDJan 7, 2026

We’re so happy to hear that our app has made you feel understood and connected. It’s exactly what we aim for — creating a space where users can find support and feel recognized. Thank you for sharing your experience with us 💛

Response from COPYMINDJan 6, 2026

Thank you for sharing this, and we’re truly sorry for how upsetting and frustrating this experience was. We want to clarify that we re-reviewed your case carefully, and after checking the transaction details, we’ve processed a refund for one of the two identical €49.99 charges. We agree that being charged twice within such a short time window can feel alarming, and we sincerely apologize for the confusion and inconvenience this caused. The remaining charge corresponds to a one-time purchase that was confirmed during checkout, but we completely understand how unclear this may have felt in the moment — especially at the very start of your experience. We’re sorry that this wasn’t communicated in a way that felt transparent or reassuring. We take billing concerns very seriously and are continuing to improve how purchases are presented to avoid situations like this. Thank you for bringing this to our attention, and again, we’re sorry for the distress this caused.

Response from COPYMINDJan 6, 2026

Thank you for sharing this 💛 We’re really glad to hear that the experience has been helpful in addressing your issues. We also understand your concern about pricing. We’re constantly working to balance affordability and quality — making COPYMIND more accessible, while staying true to the depth and care of the experience. Your feedback truly helps us move in that direction.

Response from COPYMINDJan 6, 2026

Thank you so much for sharing this 💛 We’re really honored to hear that the experience felt life-changing and supportive. Knowing that COPYMIND could offer guidance and a sense of backup when you needed it truly means a lot to us.

Response from COPYMINDJan 6, 2026

Thank you for sharing your experience. We’re truly sorry this situation caused you so much frustration and stress — that’s not something we take lightly. We want to clarify a few important points as transparently as possible: Charges cannot occur without an explicit purchase confirmation. Clicking an ad or starting a trial alone cannot trigger a charge. Any additional purchase (such as a reading or subscription) requires a separate confirmation step during checkout. Cancellation is always available, and canceling stops future renewals. However, charges that occur after a trial period follow the pricing and timing shown at purchase. Our support is human-led. While the first email reply may be automated to acknowledge receipt quickly, all follow-up communication — including refund reviews — is handled by a real person, not the therapy AI. That said, we understand how upsetting it feels to see a charge you didn’t expect or don’t recall authorizing, especially when it affects your checking account. Even when refunds aren’t possible under the policy, we aim to communicate with care and clarity — and we’re sorry if that wasn’t how it felt to you. Your feedback is taken seriously and reviewed internally. We appreciate you taking the time to explain what happened from your perspective, and we regret that this experience left you feeling unheard.

Response from COPYMINDJan 6, 2026

Thank you so much for sharing this 💛 We’re really grateful for your honesty. What you described — those moments of realization, emotion, and deeper self-understanding — can be intense, but they’re also a powerful part of awareness and growth when someone feels ready for it. We’re glad COPYMIND could help you recognize things about yourself that were hard to see before, and do so in a way that felt meaningful and personal. Thank you for trusting this space and for recommending it so thoughtfully 🌿

Response from COPYMINDJan 6, 2026

Thank you for sharing your feedback. We’re truly sorry that this experience left you feeling unheard and disappointed — that’s never our intention. We understand how frustrating it can be when a refund request can’t be fulfilled, especially when the situation feels like a genuine mistake. Our support team follows a publicly available refund policy that applies equally to all users, and while this can sometimes feel inflexible, it’s meant to ensure fairness and transparency across the platform. That said, we take concerns about ethics and trust very seriously. Feedback like yours is reviewed internally and helps us improve how clearly we communicate our policies and handle sensitive situations with more care. We appreciate you taking the time to share your experience, even when it was a difficult one.