Lee B.
Refund Scam - No money back Guarantee
I signed up and was excited to try it because of the money-back guarantee. I signed up for a month and cancelled after six days. I contacted the service team, and they provided me with a set of instructions to follow; however, after completing them, they changed the instructions and asked me to complete them again; however, after completing it, they informed me that I was not entitled to any refund. Gobsmacked !!
Response from COPYMINDJan 12, 2026
We’re sorry to hear this experience felt confusing and frustrating — we understand how disappointing that can be. Our money-back guarantee is clearly defined and applies only to the first (initial) payment, provided the eligibility conditions are met. One of those conditions is completing a minimum required number of days of use, which is outlined in the policy shown during sign-up. Subscription renewals are not refundable. We regret that the process felt unclear or that the instructions felt inconsistent, and your feedback has been noted so we can improve how this is communicated. For full transparency, the refund terms are always available in our policy, which is presented before purchase and can be reviewed at any time.