Ilya R.
The product itself is ok
Update 3: The product itself is ok, while the billing is a real scam. The terms and conditions are made so, that you can't object the scam, unless you are an EU citizen, and even than I am waiting for Paypal to dispute this unwanted purchase. update:Please read Copymind’s response carefully. They state that their Terms & Conditions are designed to be fair and protective of users. However, the Terms & Conditions appear to heavily favor the company, particularly regarding billing disputes and the ability to object to charges (with different rights depending on jurisdiction, such as EU residency). Instead of addressing the substance of my complaint, the response focuses on defending their policies and pointing to PayPal’s dispute process. While they deny being a scam, my experience with the billing process left me feeling misled and frustrated. I encourage potential users to read the subscription terms very carefully before signing up, especially the cancellation and billing clauses, and to make sure they fully understand what they are agreeing to.If there would exist a -1 star I would have use it in this situation. update 2: read the Trustpilot A.I review about billing-However, a significant number of consumers express strong dissatisfaction, citing deceptive practices, strict refund policies, and unexpected charges for services they did not use. Some reviewers warn others not to use the service, calling it "financially damaging" and "fraudulent." Update 3: Paypal declined my claim to refund, so it is obvious they are here to protect the wrong doing and not the customer
Response from COPYMINDMar 2, 2026
Thank you for sharing your perspective. I’m truly sorry that the billing experience left you feeling this way — I understand how strongly situations like this can impact trust. I do want to clarify that our Terms & Conditions are designed to protect both our users and their personal information and our company. We are not a scam, and we take accusations of that nature very seriously. All charges related to your account were processed in accordance with the subscription plan selected. We genuinely hoped to resolve this with you directly and amicably. However, since a PayPal dispute has now been opened, the process is currently in PayPal’s hands. As mentioned in our communication, we will fully cooperate with them to ensure the matter is reviewed and resolved as quickly as possible. We’re sorry this experience has been frustrating, and we remain open to respectful dialogue throughout the process.