CoolightboxReviews of coolightbox.com

Buyer beware - Place an order prior to March 30th. When I requested information on my order, I was given two tracking numbers. One had a package coming from the Netherlands and the second package coming from China. The tracking information hasn't had activity for weeks. If it's legit it doesn't seem like a tracking site, as tracking the package is the purpose. Their website states their location as California, so don't understand why my packages are coming from two other countries. When I posted on their Facebook page that I had not received my packages, they blocked me. That is when I decided to come here with my complaint. Wish I would of seen the other negative reviews before placing mine. Allow several weeks for delivery. Update: Today I received the package from the Netherlands. This package contained 3 of the 5 lights that I ordered. The product was as described and none were damaged. Still waiting on the 2nd package coming from China. Will update if I receive them. Update: Order place prior to 3/30 and now it's 5/18 - Still haven't received the two lights that supposedly coming from China. Must say that I have never had such a poor experience with regards to customer service. This company has still been unable to provide any credible shipping information. What they have supplied me has shown that my package has not moved since April 25th. Asked for a refund for the two lights that I have not received and they still won't issue a refund. Anyone that is reading this, please save yourself the aggravation don't order from this company. Update: It's been two months since I placed my order. Never received two lights coming from China. The packing information that customer service sent me has shown the package has not moved in 35 days. Customer service asked me what they could do and I specifically asked for a refund. Matter of fact, I asked three times for a refund. They refused to do so. Words of advice, if you are having issues, keep all correspondence. Don't bother complaining with BBB as this company doesn't seem to be located in the United States. Their Facebook moderators live in another country. Report them with Facebook. Don't appreciate being asked to remove my review, or told that I'm being impatient. TWO MONTHS is ridiculous for anyone to wait for a product, and don't let them make excuses regarding COVID-19. I have family that work in delivery and they are working every day of the week to get packages to customers as quickly as possible. Update: June 15 and still haven't received the two lights coming from China. It's been 77 days since I placed my order. Now they are trying to get my review removed. Please do not allow that to occur as I have all correspondence. Coolight knows that I haven't yet received my full order. BUYER BEWARE

This company is a scam. They take your money and give a fake tracking number for your shipment. Don't expect a refund -- it's not going to happen.

DO NOT ORDER FROM THIS FAKE COMPANY I believe this company is fake and ive been scammed. They sound legite but all reviews are fake and probably them postimg . They give you false tracking numbers and dont respond. VERY POOR AND SHOULD BE INVESTIGATED .

POOR CUSTOMER SERVICE-Do Not Patronize Coolightbox.com I ordered an item for about $30 on 12/23/2019. I received a confirmation email for the order and a tracking number for the shipment within days. The tracking number indicated it was a shipment originating in China. After 6 weeks with no delivery, I emailed the listed customer service address. They directed me to follow the tracking number, which indicated the item was "in-transit." They also told me to contact the US Postal Service. I spoke with the postal clerk at my local USPS office and they advised that no package with that tracking number had been received by the USPS for domestic delivery. Upon learning this, I re-contacted Coolightbox. I gave them the info I received from the USPS. They again directed me to the tracking number. Bottom line is that as of today, 59 DAYS LATER, I have received nothing. My complaints and request for a refund have been ignored. So far, Coolightbox may simply seem like a poorly run company with no regard for customer service. However, I have done some investigating and found the following red flags that indicate this is a fraudulent operation: -The Redlands, CA address listed on their website DOES NOT EXIST according to both UPS and USPS. -The phone number they list for customer service is an untraceable VOIP (Voice Over Internet Protocol) number that, when you call it, takes you to a computer-voice greeting and message box. - When you Google the phone number, it is associated with other websites using the same format and bogus Redlands, CA street address: "Rosemantico.com" and "Last-Era.com" (also known as "RetroStages"). I have no personal experience with these websites, however I have seen multiple online complaints about them and would caution anyone against using them. Why take the risk? **UPDATE** Four days after this review was posted on Trustpilot, Coolightbox issued a refund to me.