CoolightboxReviews of coolightbox.com

I honestly would give them a zero if I could. EVERYTHING ARRIVED BROKEN!! No return slip. No packing slip. List a lot of money. Broken glass every where. Box was busted. Shipping plastic bag was open by all the broken glass.

Last update: package finally arrived July 1st...everything was crushed and glass spheres broken. They are not packaged with any bubble wrap or protection at all. In cardboard boxes, thrown in a plastic bag, with tape around it. What a waste of $83.00!! Update: it's now been 2 and a half months (since April 13). Still no product, no help, refund requests ignored. I receive the same reply, see below, in any email that I send for information. Tracking is "stalled" in the Netherlands since May 18. Fake tracking number, as when you click on the contact info at tracking site, it returns you to the same spot. When you contact them, they just tell you to "wait more days". Ridiculous!!! I ordered several items for over $80 in April...it is now June! No packages, the tracking is pretty nonexistent! Every email answer that I get says to just "wait a few more days"!! It has supposedly sat in the Netherlands for a month now! One email will say they are having packaging problems, others will say it is in transit...goes back and forth! One actually told me to contact my local post office and have them find it!! Ridiculous!! Do not buy from here! Scam!!!!

I have been waiting since the 29th April, my package has been sitting in a Chinese airport. I've contacted them and told that it is in transit. Well it's 12 June, so where is it? Very disappointing, It was a birthday present from my daughter.

SCAM! Ordered on March 29. Told order was out of stock. By Apr 17 I was told for the 3 time they needed "a few more days". On April 28th I emailed the service inbox (their phone is just an audio recording to which I got no response) and requested a cancellation. No response unitl they sent me a shipping confirmation on April 30. I responded and told them I requested a cancellation 2 day prior and they told me I couldn't get a refund until the item was received and returned now. The tracking was generated to pacify my as the tracking info showed it just sitting in China for another week. Now (on June 10) the tracking shows it sitting somewhere in CA in a delayed status according to Yun express. I am frustrated that I was not granted a refund when I asked for it, I can't call anyone, and I can't get any information on where exactly it is or when I can expect to get it. They also took measures on their website to appear to be a US company. I wouldn't have ordered otherwise, but I should have looked for a company address as there is none listed that I saw. Still no item and no refund. I reported them to econsumer.gov

Update. Still have NOT received my items I ordered. They are using the Covid as an excuse for not shipping. They provide you a fake shipping tracking number. It's been 3 months. They don't plan to ship or refund. Do not order from them!!

I bought a set of these lights for nearly £100, when they arrived one of them was smashed to bits, they had no bubble wrap protecting them, and were in flimsy cardboard packaging, absolute disgrace. These lights came from America/ China with nothing to indicate it was a fragile item. I don't know if we can replace the bulbs when they go, they are a very tiny bulb. Definitely not worth the high price tag Really disappointed with these lights, I would like a refund for the broken light !!

Scam company. Item arrived damaged and was told I had to pay for shipping costs to return, despite their scam website saying ‘quality’ issues are eligible for returns where cost is covered by them. Do not bother.

I think I was scammed too! I ordered three lights on 4/25- Order summary Solar Moon Crackle Garden Decor Light × 1$26.79 Romantic Solar Crackle Garden Light × 1 $26.99 Solar LED Glass Ball Garden Lawn Lamp × 1 12cm $24.99 They sent an email saying that only two had been shipped. Nothing was said about the third light!!!! Shipped: Romantic Solar Crackle Garden Light × 1 Solar LED Glass Ball Garden Lawn Lamp × 1 Today I just received two emails addressed to other people that listed me as a bcc: that read; "Hello, So sorry to bother you. We are Coolightbox. We are sorry to inform you that the goods purchased in our shop have been returned by the post office. Do you need us to send them again? Waiting for your reply. Have a nice day. Yours sincerely, Coolightbox team" Why am I listed as bcc: on someone else's email??? I haven't received anything I purchased nor has my mailman told me I had a package waiting. The tracking number they provided just says "in transit" I wish I had read this before I ordered from them. I am contacting FaceBook and PayPal and letting them know about this company.