M.m
Item not available
Ordering was easy and shipped fast, apart from 1 item that was marked as „delayed“. I had to pay for it though. After a week or so had passed I asked customer support when the delayed item was going to be shipped. They told me it’s not available and gave me a refund. I asked if it could just be swapped for the same item in another size instead. But that is not possible . I’d rather have this one exchanged than pay for shipment again, and not receiving my prior discount ! Customer service was fast in replying though, and refund processed immediately. I did not have the chance to try the gear yet. Still a bit unhappy about the experience as it has been my first order with coolibar .


