Coolibar offers sun protective clothing, UV protection swimwear, sun hats, and sunscreen that will help protect against the UV rays that cause skin cancer and sunburns.
Coolibar (coolibar.com) has 625 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing625 approved reviews, newest moderated first
Sharon
After trying many types of clothing for travel, Coolibar is now my go to company. The products are very high quality, look great, situationally very versatile, and protect me from damaging sunlight while still highly breathable.
SAMUEL J.
The quality of the product was beyond expectations. The process was easy and selection very expansive. There was focus on details and the whole process was efficient.
Sam R.
NO Customer Service. I have tried many times to chase my order, money taken from my account but not received. I am in the UK. Do not order from this company, I wish I’d read Trustpilot first, I’m now £268 out of pocket
AF
This is the worst company I have ever dealt with. Ordered two months ago (from the UK) - I haven't received the goods although they have taken my money. If you email customer services you get no reply. If you telephone them you get an apology but no action - they can't even give you an update on the whereabouts of you order. Ive asked for a refund... but nobody has responded. Had to give one star, but had it been possible, would have given them minus as many stars as I can count.
Theresa L.
I order a shirt on 3/22/26...23 days ago. My credit card was charged $63.86. I do not have my shirt. The UPS website says that my delivery is "Delayed". I left an email on the Coolibar website. No response. I called Customer Service and got the message that everyone was in a staff meeting. I'm calling again now and have been listening to music for 11 minutes 43 seconds. I just want my money back at this point.
Marlena Z.
Great products and fashionable too! I have several hats and now a swim coverup for swim days in the very hot southern sun.
Elizabeth S.
Coolibar clothing is genuinely good — well-made, effective sun protection, and I've been a loyal customer for a few years. That's the only reason this isn't one star. However, after this experience I will not order directly from Coolibar again. My order was incorrectly charged $16.27 in sales tax on clothing. Clothing is exempt from sales tax in Minnesota under state law — for all consumers, not just nonprofits or tax-exempt organizations. This is not obscure; it is standard Minnesota tax law. What followed was 12 days of emails, repeated deflections claiming I needed nonprofit status to qualify for exemption (incorrect), an 8-day initial response lag, a broken customer service web form, and ultimately having to cite the specific Minnesota statute to get any action at all. Most customers would have given up. That appears to be the business model. When a partial refund was finally issued, Coolibar refunded only the state tax portion and refused to refund the local taxes — also legally incorrect, as local option taxes in Minnesota follow the same clothing exemption. They refused to correct this even after it was explained to them, in writing, with the applicable law. I am filing a complaint with the Minnesota Department of Revenue. Minnesota customers should be aware they may be affected by the same issue. Update: The remaining balance was refunded only after I gave their internal customer satisfaction survey a one-star rating and stated my intent to file a DOR complaint. It should not take that to get a legally correct outcome on a straightforward transaction. Amazon carries Coolibar products, offers free returns, and calculates tax correctly. Shop there instead.
Nasreen S.
There was a scratch on new hat. We called customer service,stayed online for more than half hour,nobody answered.
