Vicki R.
Music fills my soul now...
When I received my portable Cd/radio player I quickly discovered it was not working properly. After contacting the customer service team, they suggested several troubleshooting ideas but nothing worked. I was offered a full refund but chose instead to have another player sent to me. My reason for wanting a cd player was very personal. My husband of 30 years passed away recently after an unexpected and brief terrible illness. He loved music and had an extensive cd collection. My first year without him I could not bear to listen to any music. Im in second year of grief and have a strong pull towards listening to his cds. Thanks to the great, kind customer service from Cool Geek my house is now filled with music. Words cannot describe how this feels to me. Thank you for helping me bring his music back to me.
Response from COOLGEEKMar 9, 2026
Dear Vicki, I am Will from the CoolGeek team. Your words truly touched our hearts today, and I wanted to personally reach out to thank you for sharing such a deeply personal and moving story with us. First, please accept our sincerest condolences on the loss of your husband. We are incredibly honored that, in your second year of journeying through grief, our player could play a small part in bringing his beloved music—and his memory—back into your home. Knowing that our "CoolGeek" service helped fill your house with music again gives our work a whole new meaning. Music has a unique power to heal and connect us to those we love, and we are so glad we could help you reconnect with his extensive collection. Thank you for your patience with the initial technical issues and for giving us the chance to make it right. We wish you continued strength and many more moments of peace and beautiful memories through the music you both loved. Warmly, Will CoolGeek Team