Cool FramesReviews of coolframes.com

Been 4 weeks since I ordered and still no sign of my order. Sent an email to follow up what the delay is and no reply to date. Not happy :(

In November 2017, I ordered a pair of eyeglass frames and prescription lenses for $555.00. I lost my old pair and have severe vision issues without them. I understood the delay because of the holidays and finally received them on 12/19/2017. Upon receipt the frames were chipped. I called customer service the very next day and they advised they wanted pictures of the defect, I sent them pictures clearly showing the damaged chipped defective frame and they advised me to send them back. I waited a week, called them to ensure receipt and they advised they should get the new pair in their inventory shortly. I also emailed them several times and they advised it would only be a few more business days in the several emails that I still have from them. Finally weeks later after I emailed yet again they finally told me they would not replace them because there was further damage. The frames with the chip made the integrity and structure of the frames very weak and brittle as they literally just broke and fell apart in my hand. I tried explaining this to them several times and emailed them several times explaining the damaged pair that they sent to me broke because the frame was so weak and brittle from the defect. Their response was that if they received them back in the same condition the manufacturers would take them back. It was they chip that CoolFrames had sent to me that caused them to just fall apart. I asked four times via email as well to Kindly request that they escalate to a manager and supervisor to call me back with no response or not callback from customer service or otherwise. It is almost three months later, my vision is badly suffering limiting my ability to work and drive. All I would like is for them to assume accountability as evidenced in photos of the defect, and that the defect allowed them to fall apart further and I just want my glasses back as I originally ordered them on the website. Also, I advised them three times via phone, email and a letter with the returned defective product that they fell apart. They never advised that was an issue. Even when they received them they never advised there was an issue. It was weeks later until they heard back from the manufacturer which by the way is their issue, not mine. In addition, they still did not contact me regardless advising me of any update. I lost $555 and have been impacted health wise for months with no resolve.

I loved that the frames were still available and that I could purchase them without having to go through the optometrist. Great customer service!!!

Easy, quick, and affordable! Not to mention cute frames!

I ordered 2 prs of frames and they were perfect. I received them within a couple days and they even came with a beautiful, hard case. I will definitely use them again.

I’m very happy with my purchase. It arrived in a timely manner.

I ordered Ted Baker B916 eyeglasses on Jan 10, 2018 & received it on Jan 23. It arrived nicely packed & in good condition. The frames is even more beautiful than I expect & fits me perfectly without any adjustment. 2 days from now I will get it back with suitable lens from the optical shop (Hong Kong) where I got my eyes checked. THANK YOU CoolFrames Eyewear Boutique!

I love the frames. Awesome price compared to purchasing them from my optometrist. Also, These particular frames were really hard to find. Please keep me informed of any sales for GS glasses. Thank you, CoolFrames!