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Cool Frames Reviews | Read Customer Reviews of coolframes.com

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Health & Medical
Vision & Hearing
Cool Frames

Cool FramesReviews of coolframes.com

4.14,546 reviews
Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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Cool Frames4.1

Reviews4,546 About Contact

Overall score

4.1 out of 5

Great

Average of 4,546 reviews

Distribution

5★67%
4★8%
3★4%
2★4%
1★17%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(888) 293-4755
coolframes.com
[email protected]
2907 Ocean AvenueBrooklyn, NY 11235

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About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cool Frames reviews

4,546 approved reviews, newest moderated first

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Michelle W.
Mar 20, 2018
❤️❤️❤️❤️them
❤️❤️❤️❤️them
Report
maureen
Mar 20, 2018
Ordered frames only
Ordered frames only. Received in perfect condition, including the case (from the manufacturer). Very pleased with purchase.
Report
Veronika E.
Mar 20, 2018
Shipping took longer than max of 12…
Shipping took longer than max of 12 days described on website. Still have not received glasses after 2 weeks.
Report
Inna
Mar 20, 2018
Great frame for a very good price
Great frame for a very good price. Excellent work and super fast delivery to Sydney, Australia. Will be back again.
Report
Phil W.
Mar 20, 2018
Thanks great service
Thanks great service, great frames
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Heather M.
Mar 20, 2018
Great experience
Great experience. My daughter broke the frame of her expensive glasses & I had a hard time finding a replacement. Cool Frames had the exact frame that I needed at the best price. Popped her prescription lenses in & it was an easy fix!
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Kathy C.
Mar 20, 2018
Great price
Great price, delivered on time.
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Julie L.
Mar 20, 2018
The RETURN/Exchange process is VERY…
The RETURN/Exchange process is VERY lacking in communication and process. Many times I had to communicate via email, to have amendments made: such as charge being in USD and not in AUD. Their website is not at all clear with its instructions.
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