Patrick S.
Do not use this company - warranty process AWFUL
Do not use this company, ever. I bought frames from them. Within 30 days, one of the temple tips cracked. I asked for them to send out a new tip so I can replace it myself, and their response was absolutely not. Turns out, you have to mail the entire frame back to them and pay 9.95 to use your warranty. Or, I could pay $25.00 for new temple tips. I explained to the customer service rep that I already have my new lenses in the glasses. Returning the frames prior to being able to replace the lenses in the new frames makes no sense and is not a realistic option. Furthermore, I only need the plastic temple tip. I don't need to replace the whole dang frame! Clueless company with a backwards warranty policy. For those reasons, I will never use this company again. Boo. Purchased: Cool Clip by Aspex CC621 Metal Eyeglasses Color: 090 - Matt Black Size: 48-18-135
Response from Cool FramesOct 3, 2018
Mr. Sutton you are right the integrity of the frame should definitely last more then 30 days and should have just supplied you with parts and extra parts so that you can have them in case something else happens in the future to your frames. i have sent out 2 pairs of temple tips to you and you should have them soon. i am sorry for the frustration we have caused you. I hope you can enjoy the glasses you purchased from our store. Lee