Cool FramesReviews of coolframes.com

Sent me the wrong glasses. I called in the error and not even an email sent regarding the problem. To make things harder- I'm in Canada. I'm very disappointed and still am without glasses.

Scam Frames Beware of this company, they scammed $20.00 out of me. Check their other online reviews yourself. I, unfortunately for me, ordered a pair on non prescription standard production sunglasses from them. 31 hours after the sale they sent me an email that they "ordered" the glasses from the manufacturer and that it would take 1-4 business days for them to be received, not by me but by them, and that they'd update me when more information was available. As the glasses could be had next day and at a lower cost from Amazon, I moved to cancel the order. There of course was a catch, their policy is you have to cancel in the 1st 2 hours or they will charge $20.00. A great business model, sell something they don't have, wait 2 days to tell the customer and then keeps $20.00 because the customer did not inform them in time. I called their customer service (funny name) politely explained the situation and asked that considering the circumstances would a full refund not be in order. I was told no by the phone rep as my lenses needed to be specially ordered and once received by them, inspected for quality to ensure my satisfaction. I just laughed, as I have previously mentioned I ordered ready made glasses, out of the box glasses. I then emailed their customer service department, who did not send a reply. As for the company itself, they say "CoolFrames has proudly been independently owned, and family operated since 1997!" and "Our goal is for you to be 100% satisfied with your purchase! We strive to make sure every order is perfect.......to ensure 100% satisfaction." My satisfaction level is -20% One might think that a proud family business would do the right thing, they did not. Just keep that in mind. I also posted this on their FB page, I will be amazed if this actually gets posted as they conveniently review posts prior to their being seen by the public, I don't wonder why. Since my 1st review, the sales department did, though only indicating the order was cancelled and a refund less $20.00 was made. $20.00 for what?

This company is the real deal, they are awesome. I am usually reluctant to purchase items online, but my experience purchasing frames from this company was better than a retail store. I have worn glasses since I was a kid, lately I realized the styles and quality of frames in the chain store were awful, and in the boutique stores too expensive. However, I found a pair I really loved - the boutique store wanted to charge me 3 times more than the same frames from Cool Frames. And, CF customer service was responsive. If you are an long term eyeglass user like me, you can't find a better deal and service than Cool Frames.

So far terrible. I used my insurance to purchase frames that were $167 plus upgraded the lenses for $35 coming to a total of $185 after a 10% discount for using insurance. Now, my insurance covers $150 on frames and has a $0 copay for lenses. My total should have been *at most* $35 if the upgraded lenses weren’t covered. My total of a $185 purchase was $96. Then they “accidentally” charged my card the full amount. When I called customer service they said they were going to refund the other portion but “they charge insurance the suggested retail price for frames” and they “haven’t added the disclaimer to the website yet”. This is a scam and this company is shady. I could’ve gone to a brick and mortar store and paid less for glasses i could’ve tried on.

Price was great - service was great - would use again - would recommend them to others Thanks

Received way more than I expected when I ordered frames. Not only did i receive exactly what i ordered but was pleasantly surprised to find a very nice case, 2 cleaning cloths and a mini screwdriver with both Philips Head and regular bits

Easy to order, accurate tracking and delivered as promised, bang on time!

I have ordered from cool frames a hand full of times, every time it’s the wrong size that is packaged. Most recently I just ordered again because I do love there brands, but again ordered frames on the 24 of January wrong size then did not get my new order till February 15th and they were not even packaged up correctly.